Customer Service Social Media

Nick Ziegler

563-***-**** *********@*****.*** Moline, IL

AUTOMOTIVE SERVICE & ESTIMATION SPECIALIST

Experienced automotive professional with over 20 years of expertise in vehicle repair estimation, customer service, and shop management. Skilled in collision repair processes, insurance negotiations, and team leadership, committed to delivering high-quality service and operational excellence.

KEY EXPERTISE & CORE ACCOMPLISHMENTS

Vehicle Damage Assessment

Insurance Negotiation

Shop Operations Management

Customer Relationship Building

Technical Repair Knowledge

Team Leadership & Training

Certifications & Compliance

Inventory & Supply Management

Social Media & Marketing

• Led daily operations at multiple collision repair shops, improving workflow efficiency and customer satisfaction.

• Negotiated repair estimates with insurance companies, ensuring fair costs and timely approvals.

• Completed over 40 technical certifications, including Cummins, I-CAR, and Diesel engine training. PROFESSIONAL EXPERIENCE

Body Shop Estimator May 2024 - Present

Crash Champions - Moline, IL

Perform vehicle damage assessments, prepare repair estimates, and coordinate with insurance and repair teams to ensure efficient service delivery.

• Inspect vehicles for damage and determine scope of repairs.

• Communicate repair needs and costs clearly to customers.

• Collaborate with insurance adjusters for claim approvals.

• Coordinate repair schedules with technicians and shop management. Service Writer October 2023 - May 2024

Turpins Geneseo - Geneseo, IL

Acted as a liaison between customers and technicians, managing service documentation and scheduling to ensure customer satisfaction.

• Greeted customers and documented service concerns.

• Managed appointment scheduling for efficient workflow.

• Ensured clear communication of service details and costs. General Manager August 2021 - July 2023

Walcott Collision Services - Walcott, IL

Led daily shop operations, including staff management, inventory control, and customer relations, to optimize repair processes.

• Supervised staff and managed workflow scheduling.

• Handled customer and insurance communications.

• Maintained shop facilities and managed inventory. Body Shop Estimator January 2019 - August 2021

Lujack’s Auto Plaza - Moline, IL

Negotiated repair costs with insurance companies and prepared detailed estimates for collision repairs.

• Secured fair repair estimates through negotiations.

• Presented estimates and explained repair findings to customers.

• Followed up to ensure customer satisfaction.

Service Writer December 2018 - December 2019

Monson Truck and Trailer - Moline, IL

Provided customer service, coordinated repairs, and supported technicians to ensure timely vehicle servicing.

• Responded promptly to customer inquiries.

• Monitored repair progress and supported technicians.

• Advised customers on service options.

EDUCATION & CERTIFICATIONS

High School Diploma, General Studies

Moline Senior High School, Moline, IL, June 1997

Cummins Certification Program

Certification, Cummins Inc., 2014

I-CAR Certification & Safety Training

Certification, I-CAR, 2020

Hazmat Shipping & Handling

Certification, Various, 2020

Fork Truck Operation License

Certification, Government Issued, Numerous

Diesel & Gas Technician Certifications

Certification, Various, Multiple

Refrigeration & Parts Training

Certification, Carrier & Detroit Diesel, Training in San Antonio, TX ProfitNet & Audatex Solutions

Certification, Various, 2020

CCC One & Proceed Program

Certification, CCC, 2020

Community Service & Charity Work

Certification, State of Illinois & Local Community, Ongoing SKILLS & ADDITIONAL INFORMATION

Technical Skills

• Collision Repair Estimation

• Insurance Negotiation

• Shop Management Software

• Customer Service Excellence

• Technical Repair Knowledge

• Inventory Control

• Social Media Marketing

• Hazmat Handling

• Forklift Operation

• Diesel & Gas Engine Repair

Awards & Honors

• Illinois State Legislature Award for Community Service, 97th Illinois General Assembly, 2020 Additional Information

• Updated Cummins certifications since 2014.

• Extensive training in diesel and gas engine repair.

• Recognized for community service contributions.

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