Customer Service Representative
Resume:
Kaliyah Blanks
*************@*****.***
Professional Summary
Dependable and motivated professional with a strong work ethic and proven success in childcare, caregiving, and customer service roles. Known for being a caring, team-oriented individual with excellent communication and time management skills. Committed to delivering quality support and hospitality in fast-paced environments, both in-person and remote.
Work Experience
Childcare Provider
Private Family
January 2025 - Present
- Provide daily care for multiple children, ensuring a safe, nurturing, and engaging environment.
- Support early childhood development through reading, creative play, structured learning activities, and outdoor time.
- Prepare and serve healthy meals and snacks based on individual needs and allergies.
- Assist with hygiene routines, including diaper changes, potty training, and teaching healthy habits.
- Manage school drop-offs/pickups, appointments, and extracurriculars.
- Communicate regularly with parents about milestones, behavior, and progress. Customer Service Representative (Remote)
Vanguard
April 2024 - January 2025
- Provided high-quality support to clients over the phone in a remote setting.
- Helped clients navigate their accounts, including login issues, balance inquiries, and basic transaction assistance.
- Transferred callers to appropriate departments when specialized help was required.
- Maintained a calm, professional tone to support clients' financial needs and ensured data security. Cashier / Drive-Thru Associate
ONO - Avondale, AZ
November 2023 - August 2024
- Operated the drive-thru efficiently and accurately during high-volume hours.
- Managed front-of-store duties including restocking, keeping the dining area clean, and providing friendly customer interactions.
- Handled cash, card, and digital payments with speed and accuracy.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment. Hostess / Seater / Busser
Texas Roadhouse - Anchorage, AK
August 2022 - December 2022
- Warmly greeted and seated guests, managed reservations, and communicated wait times.
- Maintained cleanliness and supported staff during peak hours.
- Assisted with order-taking and provided exceptional customer service in a fast-paced restaurant setting. Caregiver (Private)
Annandale, MN
July 2021 - May 2022
- Supported daily living needs including hygiene, meal prep, light housekeeping, and transportation.
- Provided compassionate, patient-centered care with attention to physical and emotional well-being. Cashier / Customer Service
Kwik Trip - Annandale, MN
August 2021 - January 2022
- Operated POS system, kitchen equipment, and coffee stations.
- Demonstrated adaptability by taking on various roles to ensure store efficiency. Childcare Provider (Part-Time)
August 2022 - September 2023
- Provided nurturing care to children including hygiene assistance, meals, and educational activities.
- Encouraged social and mental development through reading, games, and play.
- Transported children to appointments and maintained clean, safe environments. Education
High School Diploma
Skills
- Childcare & Nannying (6+ years)
- Customer Service (in-person & remote)
- Call Handling & Phone Etiquette
- Cashiering & POS Operation
- Drive-Thru Experience
- Hospitality & Guest Services
- Time Management & Multitasking
- Animal Care (3+ years)
- Housekeeping & Meal Prep
- Team Collaboration
- Conflict Resolution & Communication
Certifications
Food Handler Certification
Valid: October 2022 - October 2025
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