Customer Service Center Agent

Darryl A. Stokes

***** ******

Redford, MI *****

(C) 248-***-****

**********@*****.***

Education Computer Applications

Wayne State University Microsoft Word

Bachelor of Science Degree Excel

Major-Management/Minor-Marketing SAP EXPERIENCE-SD,MM,PLM

Employment Experience

Comerica Bank Farmington Hills, MI

Contact Center Agent Tier 2 (March 2019-July 2025)

*handled high call volume of in-bound calls in a fast-paced environment

*processed customer requests for their banking inquiries

*provided remarkable customer service for complex customer business needs

Raymond James Financial Southfield,MI

New Accounts Associate (April 2017-March-2019)

*answered calls and questions from financial advisors and sales assistants

*established new client accounts by utilizing registration requirements

*reviewed standard issues, analyzed and interpreted data and determined correct actions

LenderLive Network LLC Madison Heights, MI

Customer Service Representative (August 2015-Jan 2017)

*receive and respond to customer inbound service calls, e-mails and written responses

*answer questions pertaining to all areas of loan servicing including verification of mortgage (VOM), payment research, taxes, and insurance

*document customer interactions and resolutions

Comcast Cable Company Sterling Heights, MI

CAE-Customer Account Executive (September 2008-May 2015)

*provided quality customer service

*identified, researched, and resolved client questions and/or issues

*collected account information to determine source of concerns

*created tickets and logged unresolved issues

World Alliance Financial Troy, MI

Reverse Mortgage Loan Officer (May 2007-June 2008)

*responsible for converting senior market leads into sales

*counseled potential clients on all aspects of reverse mortgage and benefits

*proactively gained business from outside sources

References provided upon request

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