Customer Service Los Angeles

LOS ANGELES, US, ***** • ***********@*****.*** • +1-346-***-****

KAREN HOWARD

Customer Service Professional

PROFESSIONAL SUMMARY

Dynamic and versatile professional with a background in cosmetology, customer service, and hospitality. Experienced in fast- paced, high-profile environments such as entertainment venues and upscale dining. Skilled in multitasking, team collaboration, guest satisfaction, and attention to detail. Known for adaptability, professionalism, and creating memorable experiences for clients and guests alike. Eager to contribute strong service skills and a positive attitude to a customer-focused organization. EMPLOYMENT HISTORY

COSMETOLOGIST Jun 2022 - Mar 2025

Disneyland Resort Anaheim, CA

• Maintain all wigs for performers and Audio-Animatronics figures across Disneyland Resort, applying facial theatrical makeup and teaching entertainers proper makeup application

• Averaging 6 wigs to full completion for performance production per day

• Partnered with costume and show teams to meet character continuity and production standards. HAIR BRAIDER/STYLIST Jan 2020 - Dec 2022

Natural Soulection ( Self-Employed) Ontario, CA

• Increase weekly earnings on average by 17%

• Demonstrate expertise in various braiding techniques such as cornrows, box braids, twists, or other intricate designs

• Provide advice and guidance on hair care routines and maintenance for clients to preserve their braided styles

• Formulate business etiquette to operate an extraordinary hair salon DRINK SERVER/PROMOTER Jan 2016 - Dec 2018

Wonderland Providence, RI

• Expand the market for new customers by 10% weekly

• Delivered high-volume drink service and VIP bottle service in a fast-paced nightlife venue.

• Managed VIP sections and party reservations with a focus on personalized service. HOSTESS/SERVER Jan 2015 - Dec 2016

Nordstrom Braintree, MA

• Provided prompt, high-quality table service to guests in a fast-paced café environment, managing multiple tables while ensuring accuracy in food and beverage delivery.

• Upsold menu items including wine, desserts, and gift merchandise, contributing to a consistent increase in daily sales and guest satisfaction scores.

• Handled customer concerns professionally and efficiently, maintaining a positive dining experience and supporting the front-of-house team with opening, closing, and sanitation duties. EDUCATION

COSMETOLOGY LICENSE 2020 - 2021

Paul Mitchell The School

CRIMINAL JUSTICE Sep 2024

Mt San Antonio College

SKILLS

Cosmetology, Sales, Customer Service (Experienced), Time Management, Organizational Skills, Marketing, Digital Marketing, Hair Styling, Creative Problem Solving, Social Media Management, Service Recovery & Guest Satisfaction, Professional Phone & Email Etiquette.

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