Customer Service Electrical Engineering

Ayush Kumar

**** ******* ***, *** ***, Santa Clara, CA

Phone: 408-***-**** Email: ****************@*****.***

Professional Summary

Motivated and reliable professional with a diploma in Electrical Engineering and hands-on experience in substation operations, wiring, and meter reading. Strong skills in AutoCAD, PLC programming, Microsoft Office, and customer service. Proven ability to work in both technical and service roles including engineering, security, and hospitality. Eager to contribute to team success in a full-time position.

Work Experience

Junior Engineer – Electrical Substation

Ambala Power Supply, India Sep 2020 – Feb 2021

- Supported the installation and maintenance of electrical transformers and switchgear systems.

- Conducted routine inspections and testing of substation components to ensure safety and compliance.

- Assisted in live line maintenance and learned grounding and earthing techniques.

- Recorded daily load data, analyzed fault reports, and maintained operation logs.

- Participated in shutdown procedures and restoration processes under senior supervision.

- Collaborated in wiring, relay testing, and control panel troubleshooting.

- Developed basic Single Line Diagrams (SLD) and updated technical documentation.

Security Guard

Allied Universal, California 2023

- Provided 6 months of on-site security, monitoring access and ensuring safety protocols.

- Handled emergencies and maintained incident reports professionally.

Gaming Associate

Casino Matrix, San Jose Nov 2024 – Present

- Monitored gaming tables and supported customers with gaming assistance.

- Ensured compliance with rules and handled customer concerns effectively.

Restaurant Manager / Server

Indian Restaurant, Sunnyvale Aug 2023 – Oct 2024

- Managed team of staff and ensured quality service.

- Promoted from server to manager based on performance.

- Handled inventory, customer service, and day-to-day operations.

Education

Diploma in Electrical Engineering

India

- Studied power systems, control systems, electrical machines, and electronic devices.

- Gained solid foundation in electrical circuit design, load calculation, and fault analysis.

- Learned advanced mathematics including calculus and electronics mathematics for circuit solving.

- Proficient in PLC programming, AutoCAD for electrical drafting, and relay logic.

Academic Projects

- Designed and implemented a home automation system using PLC and sensors.

- Created a functional model of a miniature electrical substation for training purposes.

- Drafted full circuit layouts and wiring plans using AutoCAD for residential electrical setups.

- Conducted energy efficiency analysis and load balancing simulation in power distribution network.

Skills

- Electrical Wiring and Circuit Diagrams

- AutoCAD & PLC Programming

- Meter Reading & Substation Support

- Microsoft Word, Excel, PowerPoint

- Security Operations & Emergency Handling

- Customer Service & Team Leadership

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