Customer Service Call Center
Resume:
EDWARD KNIGHT
PROFILE
I am a customer service professional, seeking a position in which I can utilize my communication and problem-solving skills to provide exceptional service to customers and contribute to the growth and reputation of the company. EXPERIENCE
Resolutions Specialist, Alorica; Greensboro, NC - 2023-Present Increased customer experience ratings for my department, awarded in several quarters for outstanding performance plus received multiple awards for top performer. Recognized numerous times for customer satisfaction feedback.
Tax Preparation Professional, Jackson Hewitt; Greensboro NC - 2020-2023 Provided exceptional customer service and advanced to location manager, but position was seasonal only and I desired year-round. Self Employed Bookkeeper and Assistant; Reidsville NC - 2017-2023 Performed light bookkeeping, typing, filing, postal operations, and general office support as needed for several local businesses. Also provided Notary Public services in state of North Carolina.
Customer Liaison, Pierce Manufacturing Co.; Reidsville NC - 1994-2017 Collaborated with customers in-office and on-site in order to determine needs, assist with installation and set up, as well as resolution of any issues. This was a small family run textile machinery manufacturing company, and when the owner passed away, the decision was made to close the business. EDUCATION
University of North Carolina-Greensboro — Bachelors Degree, 2009 Attended classes while also working until earned my degree. Graduated with honors and member of Pi Sigma Alpha, Model UN.
*************@*****.***
375 Steamboat Dr.
Reidsville, NC 27320
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