Maintenance Manager Staff Development
Resume:
Dear Hiring Manager,
I am writing to express my strong interest in the Maintenance Manager position within your organization. With over 30 years of hands-on and managerial experience in maintenance and facility operations, primarily within hospitality and commercial properties, I bring a proven record of leading high-performance teams, optimizing systems, and maintaining service excellence in fast-paced environments.
In my current role as Maintenance Manager at Villatel Orlando Resort, I oversee the operations of over 500 luxury vacation homes, ensuring guest satisfaction, asset preservation, and full compliance with brand standards. Throughout my career at brands such as Hilton, Westgate Resort, and Vacasa, I have built a reputation for reliability, team leadership, and strategic thinking. I am adept at managing preventive and corrective maintenance, vendor negotiations, regulatory compliance, budgeting, and staff development.
What sets me apart is my ability to combine technical expertise with a hospitality-focused approach. I take pride in fostering a culture of professionalism, safety, and guest-first service, where maintenance is not just behind-the-scenes support but a visible contributor to the guest experience and brand reputation.
I am eager to bring my experience, certifications, and dedication to your team and help elevate your property operations. I welcome the opportunity to discuss how I can contribute to your continued success. Please feel free to contact me at your earliest convenience to schedule an interview.
Thank you for your time and consideration.
Sincerely,
Ariel Serrano, MBA.
Professional Summary
Seasoned Maintenance Management Professional with over 30 years of experience leading operations in hospitality and commercial environments. Proven success in managing large-scale maintenance teams, optimizing operations, reducing costs, and delivering exceptional guest satisfaction. Highly skilled in team leadership, preventive maintenance, contractor oversight, and compliance. Bilingual (English/Spanish), with a strong focus on safety, efficiency, and brand support.
Core Competencies
Maintenance Operation Leadership
Budgeting &Cost Control.
Preventive & Corrective Maintenance
Vendor And Contractor Management
Team Building & Staff Development
OSHA, EPA, & CPO Compliance
Hospitality & Resort Engineering
Project Planning $ Scheduling
Guest Satisfaction & Service Recovery
Fluent in English and Spanish
Professional Experience
Maintenance Manager
Villatel Orlando Resort Nov 2023-Present).
Manage full maintenance operations for a luxury resort featuring 526 vacation homes.
Implement preventive maintenance programs to reduce guest complaints and extend asset life.
Lead and train a diverse team while fostering a safety-first and customer service-oriented culture.
Coordinate vendor work, procurement, and compliance with industry standards.
Chief Engineer
Hilton Garden Inn at Seaworld / Aug 2023-Nov 2023
Directed engineering operations for the property, ensuring equipment functionality and safety compliance.
Managed purchasing, inventory, and contractor/ vendor performance.
Delivered consistent service standards aligned with Hilton brand expectations.
Maintenance Manager
Westgate Resort & Spa / 2022-2023.
Oversaw maintenance operations for 600 units within a large resort complex.
Developed maintenance schedules and led a team focused on delivering top-tier guest satisfaction.
Collaborate with leadership to improve service delivery and department efficiency.
Maintenance Manager
Vacasa / 2021-2022
Managed 600 luxury vacation rental homes, coordinating repairs, inspections, and contractor performance.
Controlled payroll operations and ensured timely service to meet the guest check-in expectations.
HVAC Contractor / Project Lead
Delivered commercial HVAC services, including installations, troubleshooting, and maintenance.
Managed project timelines and budgets across diverse commercial properties in Central Florida.
Maintained high client satisfaction through reliable, timely service delivery.
Education
MBA-Business Administration & Management
Metropolitan University / GPA: 3.84
BA- Criminal Justice
Metropolitan University / GPA: 3.94, Magna Cum Laude.
Certifications
TPC Online- Maintenance Management Certification, Preventive Maintenance Certification.
Ashworth College- HVAC Technician Diploma (GPA 4.0)
Mainstream Engineering- EPA Universal Certification, 410-A Certification, Preventive Maintenance Certification, Quality Indoor Air Certification.
Certified Pool Operator (CPO)
Technical & Soft Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher)
Project Management, budgeting, and scheduling.
Strong communication skills
Calm and effective in a high-pressure environment
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