Customer Service Development Representative
Resume:
Contact
Education
Phone
***************@*****.***
Irving, Texas
Location
Olawunmi Olisa
S a l e s D e v e l o p m e n t R e p r e s e n t a t i v e Dynamic professional with a diverse background in operations and fulfillment, currently at Amazon Fulfillment since 2021. Proven expertise in customer service and team collaboration, gained through roles at Scentsy and Aramark. Seeking a Sales Development Representative (SDR) position to leverage relationship-building skills and drive results. Passionate about cooking and storytelling, with a love for experimenting with new recipes and sharing great brunch experiences. Experience
Achieved a 99% accuracy rate in order fulfillment, ensuring timely and correct deliveries that enhanced customer satisfaction and retention.
Improved operational efficiency by reducing processing time by 20%, optimizing workflow and contributing to a faster turnaround for client orders.
Maintained a customer feedback score of 4.8/5 by effectively addressing inquiries and resolving issues, reinforcing the importance of relationship-building skills in driving sales success. Consistently exceeded sales targets by 15% through effective product promotion and personalized customer interactions, driving revenue growth and enhancing customer loyalty.
Developed strong relationships with clients, resulting in a 30% increase in repeat business, showcasing the importance of building trust and understanding customer needs.
Maintained a 95% satisfaction rate in customer feedback surveys by leveraging in-depth product knowledge to provide tailored solutions, directly contributing to improved sales outcomes. Achieved a 20% increase in monthly sales through targeted customer engagement and promotional strategies, demonstrating a strong ability to identify and capitalize on sales opportunities. Cultivated lasting relationships with clients, leading to a 40% rise in repeat purchases, highlighting the value of personalized service in driving customer loyalty.
Conducted informative product demonstrations and workshops, resulting in a 95% positive feedback rate, showcasing the effectiveness of educating customers to enhance their buying decisions.
Fulfillment Associate
Sales Associate
Sales Associate
2021 - Present
2021-2024
2021-2024
Amazon McKinney, TX
Aramark McKinney, TX
Scentsy Dallas, TX
Bachelor of Arts - Political Science &
Business Administration
Fountain University
2021-2023
Relationship Building: Demonstrated
ability to foster strong customer
relationships through effective
communication and personalized service,
enhancing client satisfaction and loyalty.
Salesforce
Hubspot
Apollo.io
Hunter.io
Outreach.io
ZoomInfo
Skills
https://www.linkedin.com/in/olawunmi-olisa-
6b202521a/
Tools & Courses
CourseCareers
Team Collaboration: Proven track record
of working collaboratively within diverse
teams to achieve operational goals,
ensuring seamless fulfillment processes
and positive outcomes.
Customer Service Expertise: Extensive
experience in addressing customer needs
and resolving issues, enabling a keen
understanding of customer pain points
and the ability to tailor solutions for
prospective clients.
Contact this candidate