Regional Director Hands-On
Resume:
Business Transformation/Project Manager
EA, DC, & SYS Architect
Melissa J. Smith
Corporate Transformation
•Proven track record of bridging together IT, Operations, Finance, and Sales & Marketing systems
•Expert in analyzing and solutioning of complex issues across stakeholders both internal and global
•Excellent manager of global programs and projects, delivered on time and under budget
•Experienced mediator, facilitator, and communicator between executives, partners, vendors and engineers
•Seasoned business strategist focused on long term goals through detailed execution of projects
Six Sigma Greenbelt
Computer Office Specialist
Arizona Teaching Certificated
TOGAF Trained
CISA Manuals
ITIL Manuals
Project Mgmt 6,000+ hrs
QUALIFICATIONS SUMMARY
•Enabled collaboration between departments to unearth key solution agents and their priorities
•Uncovered workflows, data and analytics to make informed business decisions
•Captured and instigated processes to ensure desired outcomes
•Resolved technical issues for over 600 accounts by creating internal monitoring system
•Coordinated help desk systems to achieve real-time data across multiple locations
•Researched and solved issues among cross-functional teams
RELEVANT SKILLS
•Fostered global project urgency while removing uncertainty and fear amongst stakeholders
•Entrepreneurial, Corporate, Outsourcing, Partnerships, and Vendor relationship cultivation
•Implemented a clear and consistent strategic, change and implementation communication
WORK HISTORY
Deseret Industries
(2014 & 2020)
Team Lead
Teachers on Call
(2016-2021)
Educator
IBM
(2010-2011)
Consultant,
Transformation Manager
American Express
(2008-2009)
Data Systems Architect
EDUCATION
Master
Global Business Administration
ASU/University of Phoenix,
2010
Doctorate
Org Lead Information Sys/Tech
School of Advanced Studies,
(Two Writing classes Left)
linkedin.com/in/melissajsmithaz
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