Security Analyst Cyber

Veronica L. West

Little Elm, TX *******@*******.*** 469-***-****

SUMMARY

Cyber Security Analyst with over 20 years of combined experience in the IT industry, cybersecurity, and Data Loss Prevention (DLP) security monitoring, incident response, and risk management. Proven leader, adept at developing security policies and

managing teams in dynamic environments. Knowledge of cybersecurity policies and standards related to data protection.

AREAS OF EXPERTISE & FRAMEWORK FAMILIARITY

Security Leadership Incident Management Data Loss Prevention Cybersecurity Compliance SOX Compliance Security Controls Splunk XSOAR NIST 800-37 NIST 800-53 NIST 800-171 ISO 27001 ISO 27002

EDUCATION AND CERTIFICATIONS

Master of Legal Studies in Cybersecurity Law and Policy Texas A&M

Bachelor of Applied Technology in Cybersecurity, Collin College

CERTIFICATIONS

Security+ Network+

DoD 8570 IAT level II certification

Actively pursuing CISSP (June, 2025)

CLEARANCES

Secret Clearance

PROFESSIONAL EXPERIENCE

Raytheon Technologies, Richardson, TX October 2014 – August 2024

Cyber Security Analyst

Contribute to the development and revision of relevant policies, frameworks and processes that are in place across the business. Communicate and manage expectations during Incident / Problem resolution and act as a point of escalation.

Continuously improve performance measures to regularly monitor the effectiveness and efficiency of Incident / Problem management.

Ensure that problems, major incidents, and planned/proactive tasks are correctly prioritized and delivered in accordance with those priorities.

Contribute to the monthly metrics for reporting on key performance and quality indicators in relation to incident management and DLP.

Initiate research and problem-solving to effectively mitigate risk and resolve security incidents.

Back up Team-Lead for Data Loss Prevention.

Performed monthly PKI Auditor responsibilities.

Hewlett Packard Enterprise (HPE), Plano, TX August 2011 – October 2014

SOC Team Manager (February 2013 – October 2014)

Led SOC team structure, enhancing 24/7 operations and staff coordination.

Conducted and performed mid-year and annual reviews for the Shift Team SOC analysts.

Responsible for deploying employee disciplinary tactics when required.

Engaged in the interviewing process to effectively staff the SOC.

Engaged and worked closely with senior management and HR in the hiring process.

Managed the daily workflow for SOC operations.

Infrastructure Specialist August 2011 - January 2013

Performed network monitoring for Bank of America client.

Investigated network outages to resolution documenting trouble shooting efforts.

Facilitate and manage incident management conference bridges to ensure rapid engagement of critical partners and support staff to minimize the impact of service disruption to client / regulators.

Act as an interface between support team product operations and the business operations to ensure that Incidents / Problems are resolved.

Escalated as necessary to meet SLA requirements

Exelis (previously ITT Corporation) August 2009 – July 2011

Helpdesk Administrator, Iraq/Afghanistan

Prepared desktops and laptops for incoming troops deployed overseas

Reviewed and confirmed criteria for creating Active Directory (AD) and OU accounts for military units

Created Active Directory accounts for qualifying military troops and civilians

Installed and configured cisco switches

Setup IP scopes in AD and Reserved static IP addresses

Hewlett Packard Enterprise (HPE), Plano, TX June 2007 – August 2009

Infrastructure Specialist

Performed network monitoring for Bank of America via the CIC monitoring tool

Created tickets and investigated network outages to resolution

Referred out network DS0-DS3 circuit issues to Telco and escalated as needed to resolution

Responsible for 95-99% uptime of Bank of America ATMs throughout the USA

Supported Data/Voice/VoIP operations

Communicated with internal teams and external vendors to arrange dispatches and vendor meets to troubleshoot and/or replace network equipment

Escalated as necessary to meet SLA requirements

MCI Worldcom August 2000 – May 2007

Network Team Lead and Technician, Plano, TX

Monitored network alarms for MCI and EDS client networks (managed services)

Remotely test DS0-DS3 data circuits in an MPLS network environment

Troubleshoot network Frame-Relay latency issues

Worked with vendor/Cisco to replace defective routers and switches on client sites

Instructed vendors how to replace Frame-Relay Access Devices (FRADs) and checked modem settings for accuracy

Performed network configuration changes

Tested Head2Head with Local Exchange Carriers (LECs)

Electronic Data Systems (EDS) September 1998 – December 2000

Helpdesk Analyst, Plano, TX

Diagnosed concerns and problems and acted as a resolution resource, providing guidance, troubleshooting, and following up with users in the coordination between departments

Provided first-level support and resolved hardware/software issues for Frito-Lay handheld devices and EDS proprietary applications

Performed customer care responsibilities from processing work orders, and monitoring ticket queues

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