Customer Service Assistant Manager

Brittany Holmes

**** **** ******* **** *******, GA ZIP 30168 470-***-**** ******************@*****.***

Objective

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. My strong interpersonal skills will ensure effective relationship with customers and deliver individualized solutions.

Education

Educational training in Business Administration at Chattahoochee Tech 2010 – 2011

Experience

2021 – Current

Fuel Clerk ꞁ Kroger ꞁ Lithia Springs, GA

Process fuel, merchandise, and lottery sales quickly and accurately

Perform cashier functions, including opening/closing register, ringing sales, completing tender transactions and money drops.

Follow opening and closing procedures for fuel center.

Maintain till according to company policy.

Provide excellent customer service to customers.

2020 – 2021

Shift Manager McDonald’s Lithia Springs, GA

Responsible for up to 10 employees

Resolve customer complaints.

Train assistant manager.

Ensure floor supervisor and crew members provide consistent and friendly customer service.

2016 – 2020

Crew Member Wendy’s Lithia Springs, Ga

Provided excellent customer service.

Informed customers of specials and promotions currently running.

Took orders with accuracy.

Accepted payment and accurately supplied change, when needed.

2012 – 2016

Shift Manager McDonald’s Stone Mountain, GA

Responsible for up to 10 employees.

Resolved customer complaints.

Trained assistant manager.

Ensured floor supervisor and crew members provided consistent and friendly customer service.

2010 – 2012

Shift Manager Popeyes Camp Creek, GA

Shift manager responsible for up to10 employees.

Developed servant leaders.

Managed store administration.

Inspired the team to deliver great results.

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