Project Manager Program

PALLAVI CROWE

Fort Mill, SC ***** Cell: 773-***-****

*********@*****.*** www.linkedin.com/in/pallavicrowe999 TECHNICAL PROJECT MANAGER

Support infrastructure and application development projects Strategic hands on professional with a broad range of experience working in various industries. Lead teams to deliver projects on time and within budget. Partner with key stakeholders for project commitment and providing realistic expectations and transparency. Customer focus providing white glove service.

Expertise: Technical Training & Delivery IT Audit Deployment TECHNICAL SKILLS

ServiceNow SAP - transport migration Agile/Kanban SQL Salesforce SmartSheet VDI (VMWare/Citrix Cloud Azure Active Directory O365, Visio, MS Project Cribl PROFESSIONAL EXPERIENCE

BLUE CROSS BLUE SHIELD OF SOUTH CAROLINA (Hansen Talent Group), Columbia, SC IT Program Manager 2023 - Present

Working on the Security & Information Communication & Technology team to provide reliable and secure infrastructure support.

● Work with the various leadership teams to map out services and portfolios for the ServiceNow catalog.

● Streamlined the vendor request for proposal (RFP) process by working tasks in parallel, thereby shaving off 3-4 weeks from the timeline for SIEM, log aggregator and other security monitoring tools.

● Volunteered to help with DRE activities, helping triage tickets which enabled faster ticket closure times.

● Escalate issues to senior leadership on project timelines/blockers for timely guidance to avoid project delays. ROUNDPOINT MORTGAGE SERVICES, Fort Mill, SC

IT Project Manager 2020 - 2023

Support both DevOps and Infrastructure team on application migrations. Working with lines of business to gather high-level requirements.

● Researched ways to cut costs to avoid layoffs during the pandemic by evaluating existing contracts and challenging the lines of business to negotiate terms saving the company ~$20,000.

● Provided PM support during the merger with Freedom and onboarding over 1,000 employees in the End User space.

● Implemented API integration with Fannie Mae, eliminating manual intervention and errors.

● Implemented the War Room for post migration issues, thereby improving the customer experience and time to resolution.

● Received a Spot Award from the Senior VP of Infrastructure for outstanding performance on a year long project. METLIFE / BRIGHTHOUSE FINANCIAL, Charlotte, NC

Service Manager - End User Computing 2017 - 2019

Work in Agile startup environment heading end user computing with SaaS providers of Cloud services. Collaborate with leadership and manage Office 365 implementation including technical engineering, operational readiness, early adopter/pilot programs, technology transition and transformation, communications, user adoption, service delivery and service support.

● Spearheaded tech bar set up of 12 engineers to help users in a timely manner saving SLA completion by 3 - 10 business days.

● Provisioned new software requests with technical architecture board (TAB) and security team to procurement and packaging team for push to users.

● Deployed, maintained and supported desktop hardware and software, telephones, mobile devices, printers, copiers and other electronic equipment meeting all deadlines and avoiding financial penalties.

● Streamlined desktop deployment process by combining PowerShell scripts allowing deskside team to provision new laptops in 1 business day.

● Partnered with HR to incorporate IT training as part of new hire orientation, decreasing onboarding end user experience from 3 days to 1.

PALLAVI CROWE *********@*****.*** PAGE TWO

WELLS FARGO, (Apex Systems) Charlotte, NC

Service / Project Manager 2015 - 2017

Handled checkpoint firewall refresh projects at end of life, working remotely with network and firewall engineers. Collaborated with the procurement team to validate equipment ready with software loaded and confirmed by engineers. Created change requests in Remedy / Pak2000, route for approvals, and worked with change management on issues. Reviewed cable assignment worksheet on status calls, and updated cabinet and serial number information.

● Verified decommissioning procedures followed post go-live for old equipment so end users are not able to utilize equipment and tools after termination, securing environment and data.

● Synchronized with network and firewall engineers to ensure work order and PRAT design completed on schedule.

● Coordinated resources with data center management team to test intrusion detection system to prevent security incidents. ACCENTURE, Chicago, IL

Project Manager - AT&T Client - SAP SCM 2010 - 2013

● Utilized SAP to migrate transports to system test environment for team to validate before migrating to production to mitigate production issues.

● Defined project scope, created detailed Microsoft project plans, determined resources, set dates, oversaw completion of tasks, and tracked budgets of network security, infrastructure and firewall upgrade projects, preventing outages and disruptions. AT&T, Hoffman Estates, IL

Senior Business Manager 1997 - 2010

● Established training design utilizing CBT, WebEx and Captivate for classroom delivery of project management application and process used by IT with study guides and internally developed workbooks.

● Performed budget tracking, change control, and issues management then reported results to senior management.

● Executed data center, operational, and software quality assurance reviews, IT risk assessments, pre and post implementation for multiple business units.

EDUCATION AND PROFESSIONAL DEVELOPMENT

− Project Management Strategies and Fundamentals Certificate, DePaul University, Chicago, IL

− Bachelor of Science (BS), Computer Information Systems, DeVry University, Chicago, IL

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