Administrative Assistant Social Services
Resume:
MARGARET
SHIRLEY
Fort Washington, MD 20744
**************@*****.***
OBJECTIVE
My career objective is to obtain a position with an organization that I will learn new skills from and that will challenge me. I possess excellent interpersonal skills. I am detailed orientated and
resourceful in completing assigned tasks.
EXPERIENCE
General Clerk US Citizenship and Immigration Service
APRIL 2022- PRESENT
Receives, sorts and delivers incoming mail and maintains files
Operates machine that collate, fold and insert material into envelopes
Handles external mail and prepares files for shipping
Uses computer to log incoming and outgoing items
Scans physical file barcodes for file accountability and photocopies/ emails documents.
Administrative Assistant Prince George’s County Department of Social Services
MARCH 2004- JUNE 2020
·Supervise interns
·Screen and assist with walk-in customers
·Enter data into CHESSIE system and process clearance letters
·Answer and transfer calls for social workers and supervisors
Office Clerk II Prince George’s County Department of Social Services
DECEMBER 1999-MARCH 2004
·Answer and transfer calls for social workers, caseworkers, and supervisor
·Type reports, correspondents, memos, and letters
·Complete CIS and UNIX clearances
·Entered data entry for internal staff, outside agencies and support other units.
Customer Service Representative Amy Times Publishing
FEBRUARY 1999- NOVEMBER 1999
·Answered incoming calls and assisted customers with their accounts
·Processed Federal Government purchase orders for different offices such as IRS and Social Security
·Applied source codes to the system to ensure accuracy when inputting courtesy rates
HONORS
·Child Protective Services Screening Unit 2003
·Maryland Department of Budget and Management 2002
·Employee of the Month 1995, 1997, 2003
EDUCATION
GENERAL BUSINESS MANAGEMENT PRINCE GEORGE’S COMMUNITY COLLEGE
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