Supply Chain Customer Service
Resume:
Professional Summary
Demonstrates strong skills in customer service, training, and sales, with a
proven track record in fostering teamwork and achieving shared objectives. Passionate about leveraging technology to improve operational productivity and eager to continue driving results in dynamic environments.
Experienced with logistics operations, ensuring efficient supply chain management and timely deliveries. Utilizes strategic planning to optimize inventory control and streamline processes. Strong understanding of team dynamics and effective communication, contributing to successful project execution.
Employment History
TQL - Logistics Executive
Irving, TX
01/2025 - Current
Clay Cooley Hyundai - Administrative Consultant
Rockwall, TX
Streamlined logistics operations to enhance supply chain efficiency and reduce delivery times.
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Coordinated with vendors and carriers to optimize transportation routes and minimize costs.
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● Coordinated driver dispatch to accomplish daily delivery requirements. Streamlined logistics processes by implementing efficient inventory management systems and reducing lead times.
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Conducted regular audits of logistics operations, identifying areas for improvement and implementing corrective actions as needed.
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● Achieved and exceeded revenue goals and KPIs.
Advised executive leadership on strategic decisions related to logistics operations, contributing valuable insights based on industry knowledge and experience.
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Delivered logistic support to leverage existing resources with cost-effective savings.
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● Provided support to commander and executive staff members.
● Detected and enforced improvement opportunities in supply chain. Analyzed data trends to forecast demand, enabling proactive adjustments in logistics strategies.
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**************@*****.***
Forney, US 75126
Skills
● Sales (Expert)
● Customer Service (Expert)
● Salesforce (Expert)
● Negotiation (Expert)
● Marketing (Expert)
● Account Management (Expert)
● Training (Expert)
● Administrative Assistant (Experienced)
● Real Estate (Beginner)
● Technology (Skillful)
● Operations management
● Logistics analysis
● Transportation schedules
● Contract negotiation
● Vendor rapport-building
● Logistics functions
● Logistics coordination
Education
Expected in 12/2025
RealEstateU
Quincy Foster
QF
04/2024 - 01/2025
Central Counties Services - Housing Specialist Liason Temple, TX
08/2023 - 06/2024
Realtor.com - Sr. Digital Sales Consultant
Austin, TX
07/2021 - 08/2023
Fred Haas Nissan - Internet Sales Manager
Houston, TX
01/2020 - 07/2021
Streamlined office procedures to enhance workflow efficiency, leading to noticeable improvements in task completion times.
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Coordinated cross-departmental initiatives to align project goals, fostering teamwork and achieving shared objectives.
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Analyzed client feedback to implement process changes, contributing to marked gains in customer satisfaction and retention.
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Developed a digital filing system that reduced paperwork and improved document retrieval speed, enhancing overall operational productivity.
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Provided guidance and training to new staff, cultivating a positive work environment and ensuring a smooth onboarding experience.
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Develops marketing materials for landlord engagement, enhancing partnership networks.
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Mediates landlord-tenant issues, ensuring smooth communication and resolution.
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Coordinates CCS representation at landlord meetings, expanding professional connections.
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Conducts training on leasing processes, improving staff competency and participant understanding.
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Expanded landlord partnerships across multiple counties, enhancing service access and strengthening community ties.
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Conducted training sessions on leasing processes, leading to improved staff competence and resolution efficiency in landlord-tenant issues.
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Drove client acquisition through targeted outbound campaigns, enhancing market reach.
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Guided real estate professionals in adopting solutions, boosting engagement and sales.
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Conducted detailed needs analysis, aligning products with client goals for optimal results.
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Communicated value to decision-makers, strengthening competitive edge in the market.
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● (remote)
Utilized CRM software to follow-up online inquiries regarding new and used car sales. Conducted outbound calls nurturing client relationships to compel on-site visits resulting in higher sales closures.
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Up sold parts, accessories, and service contracts maximizing revenue streams.
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● Maintained a 15% conversion rate from leads to appointments using a No Degree: Real Estate License
01/2018
Austin Peay State University
Clarksville, Tennessee
Bachelor of Arts: Mass Communications
Graduated with honors
01/2016
Austin Peay State University
Clarksville, Tennessee
Associates Degree: Liberal Arts
Graduated in honors
● Currently enrolled.
Real Estate License in real estate for
state of Texas
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United States Navy - Machinist Mate
01/2016 - 07/2018
consultative sales approach. Selected to deliver new vehicles to customers showcasing unique features and clarifying operations. Facilitated sales by gaining agreement between customers and dealerships to create a win-win situation. Handled customer inquiries and resolved vehicle issues in a timely and professional manner. Trained team on product knowledge, advanced methods of marketing, and implemented the challenger sale.Evaluated customer feedback and sales data to refine sales processes, leading to marked gains in client satisfaction and retention rates.
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Planned, directed, and coordinated the operations of aligning piping systems for oil, water, air, and steam, and controlling the operation of ship boilers and steam turbines used for ship propulsion and service systems. Assisted with formulating policies, managing daily operations, and planning the use of materials and human resources.
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Presented information with a variety of instructional techniques or formats to subordinates and new hires. Obtained, organized, and assisted to develop training procedure manuals, guides, and course materials. Evaluated modes of training delivery to optimize training effectiveness, training costs, and environmental impacts.
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● Navy Reserve
ADDITIONAL INFORMATION
● MILITARY SERVICE
● United States Navy
● Served as Machinist Mate
● Managed operations of ship propulsion systems
● Coordinated training and development of personnel
● College Football, Lindenwood University
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