Commercial Lines Insurance

KATHLEEN DETWEILER

** **** **** ****, ***********, MA 01752 508-***-**** *******************@*****.***

Professional Summary

Dedicated, highly accomplished insurance professional with over 30 years’ experience in developing, underwriting, rating, managing, and marketing commercial insurance lines.

Proven success with placing new business accounts, meeting and exceeding new business goals, and processing multi-line new business and renewals.

Enthusiastic team player with effective collaboration and relationship-building skills; track record of conducting successful communications with insurance carriers and agents, department heads, team members and clients.

Expert in insurance applications, industry trends, and understanding and presenting new products.

Areas of Expertise

Commercial Insurance Lines

Insurance Underwriting

Commercial Lines Marketing

Commercial Lines Rating

Commercial Lines Administration

Client Service and Support

Insurance Carrier Relations

New Business Development

Interpersonal Communications

Client Contracts and Negotiation

Microsoft Office Suite

Image Right

AMS 360/EPIC

Seapass

Professional Experience

Brown & Brown Inc., LLC, Daytona Beach, FL 2023 – Present

Commercial Lines Marketing Representative (Remote)

Serve on Commercial Lines marketing team to produce quotes for new and re-market businesses.

Communicate with over 30 Standard and Surplus Lines Carriers based on the account assigned and the potential to either quote online or submit for quote consideration.

Collaborate with Producers to gather additional information to provide a quote or the necessary paperwork to bind coverage.

Offer additional coverages to clients to enhance the quote or tailor it to their needs.

Issue coverage accordingly via the online rating system or by submitting to the Carrier for binding.

Set up business lines in the Agency Management System and bill accordingly if necessary.

Maintain log of new and re-market business bound.

Participated in developing a standard requirement from the Producer for certain lines of business, e.g., IE, Habitational, Lessors Risk, Restaurant, and Contractors.

Eastern Insurance Group, LLC, Natick, MA 2014 – 2023

Commercial Lines Carrier Representative II

Placed new business for select small businesses with standard and surplus lines carriers, working with over 35 producers through both standard and surplus lines carriers.

Served as representative and spokesperson for Eastern Insurance with multiple carriers at council and carrier meetings at both carriers’ locations and Eastern’s various offices.

KATHLEEN DETWEILER – Page 2

Eastern Insurance Group, LLC, Natick, MA (Continued)

Assisted the Franchise Division as needed to quote and bind new business. Franchise Division exclusively serves franchise clients including Wendy’s, Dunkin Donuts and Popeyes.

Received over 100 “On the Spot” Awards for going above and beyond job expectations.

Honored with “Bottom Line Builder” Award in Spring 2022 for assisting Franchise Division in writing a $557K new business account for a Dunkin Donuts franchise with 75 locations in New England.

Participated in Eastern Insurance-supported volunteer programs for charities.

Contributed to team delivering marketing input for the new EPIC AMS system adopted in 2011.

Renaissance Group, Wellesley, MA 2000 - 2012

Carrier Representative

Collaborated with 90 Renaissance agents to quote and place commercial accounts for all business insurance lines, including commercial habitational.

Negotiated with assigned commercial line carriers, Peerless, Harleysville, Preferred Mutual and Middle Oak Specialty, to secure competitive and comprehensive insurance quotes and bind coverage utilizing the carrier website and rating programs.

Communicated with insurance carriers, including Hanover, Safety, Quincy Mutual, CNA, Travelers, Hartford, One Beacon, Utica, and Commerce.

Met and exceeded goals for Peerless Insurance three consecutive years, generating $2-$2.5M in new business.

Collaborated with agents to provide complete submissions.

Developed expertise in underwriting guidelines and rating programs.

Acquired extensive knowledge on each carrier, gaining the ability to interpret products and pricing.

Served as underwriting and marketing resource for each carrier.

Directed communications with underwriters and agents regarding insurance coverage questions.

Provided quotes to agents and followed up with quotes pending approval.

Lumber Insurance Companies, Framingham, MA 1989 - 2000

Assistant Underwriter/Underwriting Technician

Joined company as a Policy Forms Assembler, rising through the roles of Senior Rater, Assistant Underwriter – large accounts, and Supervisor Rating/Data Entry/Technical Trainer.

Underwrote and processed multi-line new business and renewals in an $8M territory.

Supervised six customer service associates, developing and implementing a technical program providing instruction on ISO and NCCI principles and training on manual and computer processing.

Handled troubleshooting of rating/data entry issues.

Contributed to developing the first underwriting team in the company.

Assisted with various responsibilities on $30K and up accounts in a multi-million-dollar territory.

Calculated various commercial account premiums manually and with rating software.

Education and License

Northeastern University, Boston, MA 2000

Associate Degree, Business Administration

Commercial Lines Producer License #1976050

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