Technical Writer Senior

GUY KLAGES ***.******@*****.*** linkedin.com/in/klages

SUMMARY OF EXPERIENCE

**/**** – Present FIS Global AI/ML fintech developer guides and API reference. 10/2023 – 04/2024 Netflix AI/ML developer guides and API reference. 10/2022 – 10/2023 Nium Fintech API reference and developer guides. 05/2019 – 10/2022 Yahoo AI/ML, IoT, and Big Data developer guides. 11/2018 – 05/2019 ChargePoint Website and mobile app guides for system admin. 04/2017 – 05/2018 Couchbase No-SQL N1QL database documentation. 02/2013 – 01/2017 ETM contracts AI/ML, IoT, and Big Data user, admin and API guides. 02/2011 – 02/2024 Edutainme (weekends) Develop resume software, edit resumes. HARDEST PROBLEMS I’VE SOLVED

60% overhauled Revamped developer guides with details and examples. Details Nium, 2023 50% client increase Created onboarding steps to onboard new clients. Details Nium, 2022 1st place Python Cybersecurity Secure Code Warrior challenge. Details Yahoo, 2020 83% time saved By my ideas to streamline the writing processes used. Details CB, 2018 30% more revenue By my game UX/UI and monetization ideas. Details MICA, 2013 10% time saved By my ideas to streamline clinical trials done by PMs. Details VA, 2011 100+ WRITING SAMPLES 5 FAVORITE SAMPLES

Google Drive Box OneDrive Google Drive Box OneDrive EXPERIENCE

FIS Global (San Francisco) Senior Technical Writer May 2024 – Present

• Wrote and diagrammed fintech developer guides and API reference pages Guides: Quickstart, Postman, Webhooks, Glossary, Integrating Atelio's app, Multi-card API ref: Customers, KYC, Businesses, KYB, Cards, Con. Credit, Comm. Credit, Simulate

• Used AI to generate pages from Slack messages and then improve the language and format

• Created a Style Guide for fellow writers and as a reference to train the AI software

• Tools: Markdown, Git, VS Code, ReadMe, Confluence, PowerPoint, Outlook, Teams Netflix (Los Gatos) Senior Technical Writer Oct 2023 – Apr 2024

• Organized AI/ML developer pages from many repos, Slack channels, and Stash pages.

• Restructured their documentation architecture for easier onboarding and reference.

• Documented their LLM that analyzes users’ viewing habits to suggest titles.

• Tools: Markdown, Scala, Git, Stash, and internal home-grown AI, ML, and LLM tools. Nium (San Francisco) Senior Technical Writer Oct 2022 – Oct 2023

• Used OpenAPI to validate API endpoints to ensure documentation accuracy.

• Created and developer guides for core fintech products: Individual onboarding, Corporate onboarding, Wallets, Payins, and Payouts.

• Created diagrams: Fund Wallet sequence, Authentication flow, Onboarding, Key Concepts, Cards Life Cycle, Knowledge-based Authentication, and KYB flow.

• Created API reference (tested with OpenAPI) for core fintech products: Individual customer, Corporate customer, Wallets, Payins, and Payouts.

• Created the company Style Guide, internal processes, and How To articles in Confluence.

• Tools: Markdown, JavaScript, HTML, CSS, ReadMe, Confluence, Jira, VS Code, Postman, Git, Figma, CircleCI, Yaml, MkDocs

Technical Writing

9+ years’ experience authoring

and editing per SME

requirements:

• Dev guides + API reference

• User guides + Admin guides

• Install + Configure guides

• Presentations + tables

• Diagrams + charts

• Troubleshooting guides

• IT / FinTech / Security

• Docs-as-code, ReadMe

API

Swagger/OpenAPI, Postman,

SOAP, REST, cURL, YAML,

Redocly

DITA

OxygenXML, XMetaL, XML

Microsoft Office

Word, Excel, Powerpoint,

Access, Visio, Outlook, Project

Google Workspace

Doc, Sheet, Slide, Site, g3docs,

Cider, Critique, Buganizer, App

Adobe

FrameMaker, Illustrator,

RoboHelp, Captivate, Acrobat

Apple iWork

Pages, Numbers, Keynote

Authoring

Markdown, reStructuredText,

Sphinx, LaTeX, MacTeX,

Confluence, Docusaurus,

Lingo, AsciiDoc

Web Development

Wix, Weebly, Wiki, Twiki,

XML, CSS, HTML

Databases

SQL, NoSQL, N1QL, MySQL

SQL Server, T-SQL, PostgreSQL

ODBC, ERP, MRP, CRM, Clarity

Atlassian

Confluence, Jira, Trello

Analytics

Tableau, Microsoft Power BI

CMS

AccuRev, CVS, Drupal, Git,

GitHub, SourceTree, Perforce,

Prestashop, WordPress,

Confluence, Eclipse, Read the

Docs, SharePoint, Stash

GUY KLAGES ***.******@*****.*** linkedin.com/in/klages Yahoo (Sunnyvale) Sr. Documentation Engineer May 2019 – Oct 2022

• Created and organized AI/ML/LLM developer guides stored in Git for core Big Data and IoT projects: Doppler, Hadoop, Hue, Hive, Notebook, Pig, Presto, PySpark, Spark, Scala, Storm.

• Identified gaps in the documentation and worked with engineers to clarify complex topics.

• Created illustrations and diagrams to enhance readability for training and presentations.

• Tools: Markdown, JavaScript, HTML, CSS, Jira, Git, Jekyll, Jenkins, MkDocs, Angular, React. ChargePoint (Campbell) Senior Technical Writer Nov 2018 – May 2019

• Wrote How To guides and Confluence Wiki pages for configuring and managing EV chargers.

• Identified gaps in the documentation and worked with engineers to clarify complex topics.

• Created Tableau charts and graphs of customer charger usage. Migrated to Microsoft BI.

• Created AutoHotKey scripts to automate screenshot taking for localized software versions.

• Tools: FrameMaker, Confluence, Jira, Acrobat Pro, Vizio, Tableau, Microsoft BI, AutoHotKey. Couchbase (Santa Clara) Senior Technical Writer Mar 2017 – May 2018

• Created new and overhauled existing FROM, Aggregate Pushdown, X.509, cURL, Alter Index

(with Railroad diagrams), FTS, Adaptive Index, Monitor Queries, META, Index Pushdown, GSI Storage, GSI, Workbench.

• Identified gaps and prioritized the most viewed pages in each version per Google Analytics.

• Created Version Comparison table, Feature Responsibilities sheet, Architecture diagrams.

• Improved Reserved Words, Code comparison, System tables, MNQ settings, Latency intro.

• Read daily N1QL Forum posts to reply to and note ways to improve the documentation.

• Tools: DITA, Oxygen XML, Markdown, JavaScript, HTML, CSS, Git, Visio, Figma. VMware (Palo Alto) Senior Technical Writer Aug 2016 – Jan 2017

• Wrote developer documents and KB articles about virtual machines and networks.

• Doc: Deploy, AV R.N., User, Ref Arch, R.N., Config, Admin, Profiler, Helpdesk, UEM SyncTool

• KB: Config UEM, Whitelist, AV Log, AV SSL, Exclusions, UEM ThinPrint, UEM License File

• Tools: Word, DITA, XMetaL, and Visio.

Edutainme (weekends) Frontend Developer Feb 2011 – Present

• Created database schema, tables, queries, forms, reports, BI analytics, and use cases.

• Migrate large sets of data in MySQL to PostgreSQL and SQL-Lite. Improved processes.

• Wrote business needs, specifications, user guides, trainings, and blogs.

• Designed a next-gen platform for students to showcase their skills and find jobs.

• Improved UX/UI of a resume platform for faster data entry, comparison, and reporting.

• Documented features and gathered feedback from user surveys to constantly improve.

• Tools: Python, JavaScript (ES6), JSON, MySQL, PostgreSQL, SQL-Lite, Git, Angular, React.

• Trained technical writers: API, CI/CD, DITA, Docs-as-Code, REST, SDK, Access, Docusaurus, Excel, Python, R, SDK, Swagger, Texts (Markdown), Visio EDUCATION

U.C. Davis Bachelors, Applied Economics and Computer Science LinkedIn Certificates Dev C, C#, Java, CSS, HTML, JavaScript, PHP, Python, XML Database ... Access, MySQL, NoSQL, T-SQL, AWS, Azure, GCP Author Excel, Outlook, Powerpoint, Visio, Word Concepts Agile, Hadoop, Machine Learning, OOP, SEO Chinese classes Taipei 台大 (2 years) and Shanghai 上海交通大学 (3 years) Programming

OOP, Java, Python, PyCharm,

JavaScript, TypeScript, SaaS,

Bugzilla, JIRA, MIRA, R, SEO,

JSON, MVC, NPM, VB, YAML

Big Data / ML

Apache ecosystem: Doppler,

DistCP, Hadoop, HBase, Hive,

Hue, Jupyter, Notebook, Pig,

Presto, PySpark, Scala, Shell,

Spark, Storm

CI / CD

CircleCI, Jekyll, Jenkins,

Mkdocs, Screwdriver

Virtualization

VMware Fusion, Parallels,

Oracle VirtualBox, AWS

Graphs / Diagrams

OmniGraffle, Figma,

LucidChart, PaintShop Pro,

Sketch, Visio

Multimedia

Audacity, Camtasia, Prezi,

Snag-It, HyperSnap, HyperCam

Operating Systems

Windows, Mac OS, Boot Camp,

CLI, Bash, Linux, Unix, Ubuntu

Management

OmniPlan, Agile, Scrum, Pulse

Software Dev. Lifecycle (SDLC)

Training

Articulate Presenter, Engage,

Lectora, Quizmaker,

SurveyMonkey, Zoomerang

LMS

Moodle, CyberU, Blackboard

Hardware

High-Availability

Express 250, ChargePoint Flex

Foreign Languages

Mandarin Chinese

Localization (L10N)

Translation (T12N)

Internationalization (I18N)

References

Available upon request. Listed

at linkedin.com/in/klages

GUY KLAGES ***.******@*****.*** linkedin.com/in/klages Can read and write 2000 characters (Simplified and Traditional)

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