Medical Assistant Customer Service

Christine Medure, CPC-A

Brewster, Ohio • *.******@*****.*** • 330-***-****

PROFESSIONAL AFFILIATIONS and CERTIFICATIONS

American Academy of Professional Coders (AAPC), Member in good standing

• Certified Professional Coder-Apprentice, CPC-A

EDUCATION

ETI Technical College

• Associate degree, Medical Assistant

• Associate degree, Executive Medical Secretary

RELEVANT SKILLS and TRAINING

CPT ICD-10-CM HCPCS

Medical Terminology Anatomy Physiology

Coding Guidelines HIPAA Policies Modifiers

Coding Payment Policies NCD and LCD Edits NCCI Edits Compliance Fraud/Waste/Abuse Resolution Place of Service Medicare Parts A, B, C, D Advance Beneficiary Notice PROFESSIONAL EXPERIENCE

Medical Assistant/Front Office Receptionist

Community Healthcare Family Medicine, 2021- Present Cleveland Clinic Union Hospital Pain Clinic, 2019- 2021 Greater Canton Psychiatry/Canton Addiction Services, 2017- 2019 Atrium Obstetrics/Gynecology, 2000- 2002

• Deliver quality customer service through effectively registering patients for medical services, verifying insurance coverage and plans, processing patient payments, assisting patients in completing medical forms, and collecting all personal, medical and insurance information to provide accurate verification of benefits, streamlining workflows for patients

• Perform all clerical duties including scheduling and confirming patient appointments, accurately processing incoming documents in a timely manner, managing a multi-line phone system, directing people to the appropriate area, answering questions, and resolving concerns, ensuring office efficiency

• Complete billing related tasks such as insurance registration, charge entry and prior authorization of medications, durable medical equipment, and other types of imaging studies ordered by the provider, safeguarding revenue

• Provide patient care, taking vital signs, administering vaccines, assisting with in-office procedures, and conducting tests such as EKG’s, spirometry, urinalysis and ear irrigation with appropriate documentation and use of ABN’s

• Execute extensive medical record review, documenting patient data regarding history, medications, allergies, laboratory results, radiology orders, prescription refills, and chief complaints, supporting complete patient records

• Communicate with other medical offices, pharmacies, and insurance companies, meeting patient needs

• Prepare patients for provider by rooming and interviewing patients, assessing the urgency of injury or illness, obtaining medical history, chief complaint, medication reconciliation and review of systems with appropriate documentation into the electronic health record, providing continuity of care Paraprofessional, Fairless Elementary, 2010- 2017

• Assist with classroom activities including tutoring, grading homework, and reviewing exams, promoting social, physical, and intellectual development

• Complete tasks to help students with special needs learn and grow, modeling appropriate behavior management techniques to improve child confidence and self-sufficiency

• Uphold a safe and secure environment for a variety of activities at school and off-site, providing supervision to maintain order and discipline

Contact this candidate