Customer Service Information Technology

EXPERIENCE

SAAD UD DIN

USMANI

Experienced professional with a background in ticketing, reservations, and customer service, specializing in using advanced airline systems for managing passenger check-in and travel-related tasks. Possess a strong foundation in IT, with certifications in Information Technology, computer applications, and electrical systems. Skilled in handling booking processes, coordinating travel arrangements, and resolving customer inquiries efficiently. Extensive experience in both office and airport settings, ensuring smooth operations and a high level of customer satisfaction.

ABOUT ME

Ticketing and Reservation Officer 2017-2021

Maqbool Traveling Pvt Ltd

Managed all aspects of ticketing and reservations, ensuring accuracy and timely processing of bookings.

Provided exceptional customer service by addressing inquiries and resolving booking-related issues promptly.

Coordinated with clients to ensure smooth travel arrangements, enhancing overall customer satisfaction.

Maintained detailed records of transactions, ensuring compliance with company policies and industry standards.

TECHNICAL SKILLS

Ticketing systems

Reservation management

Altea system

Customer support

Booking processes

Travel coordination

Complaint resolution

Computer proficiency

Microsoft Office

Reception management

Data entry

System compliance

CONTACT INFO

Email:

*************@*****.***

Phone:

+92-300-******* / +92 341

5662447

Address:

House No 210, Street No 09,

Shahzad Town, Islamabad

TICKETING AND RESERVATION OFFICER

Zonal Manager (Lahore) 2021-2023

Realme Mobile Technologies (Private) Limited

Utilized the Altea system to manage passenger check-in, reservations, and related customer service tasks for Qatar Airways.

Delivered high-quality support in a fast-paced airport environment, efficiently handling passenger concerns. Facilitated smooth boarding processes and assisted passengers with travel-related issues, enhancing their overall experience. Collaborated with team members and airline staff to ensure seamless airport operations and exceptional service delivery. EDUCATION

Hazara University – 2011

Board of Intermediate and Secondary Education,

Abbottabad - 2008

Bachelor of Science (BSc)

FSC

Allama Iqbal Open University (AIOU) – 2015

Bachelor of Education (B.Ed)

CERTIFICATIONS & SKILLS

REFERENCES

Diploma in Information Technology (DIT) – Skill

Development Center, Kuzabanda Battagram (1 Year)

Computer Diploma – TTB Center, Battagram (6

Months)

Electrician Diploma – Skill Development Center,

Kuzabanda Battagram (6 Months)

Reception Certificate – Skill Development Center,

Kuzabanda Battagram (3 Months)

Will be furnished upon request.

SOFT SKILLS

LANGUAGES

Effective communication

Team collaboration

Problem-solving

Time management

Attention to detail

Critical Thinking

Conflict resolution

Emotional Intelligence

Decision Making

Stress Management

Interpersonal Skills

English

Urdu

Board of Intermediate and Secondary Education,

Abbottabad - 2006

Matric

Contact this candidate