Customer Care Service

ANU GROVER

PROFESSIONAL

SUMMARY

A passionate individual with a speciality in

people's skills. Having a worldly

experience with students, players and

adults, I am looking for a job that lets me

utilise my skills to improve relations with

other companies and/or people.

ACHIEVEMENTS

-Runner up in a Badminton Tournament:

Mayor's Cup, held in 2015 in Navi Mumbai,

in the open Category (women)

PERSONAL DETAILS:

Mobile: +91-969*******

Email: **********@*******.***

LinkedIn: Anu Grover

Location: Navi Mumbai, India

DOB: 13th January 1976

Languages: English, Hindi, Punjabi

ACADEMIC EDUCATION

- Attended from 2006 to 2008 as a distance learning program.

- Worked on basic projects related to Computer Applications Maharishi Dayanand University, Rohtak

Masters in Computer Applications (Correspondence), 2008

- Attended from 1994-1997

Delhi University

B.Com (External), Class of 1997

CORE SKILLS:

- Customer care and service

- Google Workspace

- Microsoft Office (Excel, Word, Doc, PPT)

- Administration and organisation

- Teaching

- Event Management

- Customer Service

- Fast learner

OTHER ENGAGEMENTS

- A community seller of direct selling companies: Tupperware, Johara, Avon, Jafra.

- Interacted with like-minded individuals to develop a network of women in business.

Consultant

Direct Selling Companies 2010 - Present

- Taught all subjects to students upto 8th Grade

Teacher

Self-employed April 2008 - September 2016

- As part of recreation, I coach young players about Badminton basics. Badminton Coach

Self-employed 2020- Present

Oracle 8 and Developer 2000 certifications

in 1998.

YWCA (Young women's Christian

Association) from July 1993 - September

1994.

Software Programming Course

Programming Certification

COURSES

Digital Marketing Course

Learned about concepts of SEO,SEM, and

more. October 2017 - December 2017

EMPLOYMENT BACKGROUND

- Manage admission of budding players.

- Focused on the enhancement of player's game and revenue generation for the company.

-Maintain a record of all players to divide them in categories depending on their growth for the betterment of the Academy system.

Administration Head

Badminton Gurukul Pvt. Ltd.(Sh Pullela Gopichand Academy August 2018 - August 2021

-Manage Corporate schemes for Pagers.

-Handle pager activation-related services and coverage issues.

-Prepare reports and handle customer calls.

Executive Customer Care

HFCL(Himachal Futuristic Comms. Ltd) Feb 1996 - Feb 2001

-The company is in FM RDS Paging with tie-ups with ALL India Radio (AIR)

-Handle customer calls and other Pager related issues. Paging Service Executive

ECIL Jan 1995 - Jan 1996

- Procuring Reports from the Sales Teams & Distributor (Secondary Sales).

- Analyzing reports of all team Members and making meaningful excel sheets.

- Incentives planning, calculation, and declaration for every quarter.

- Planning teamwork amongst Sales executives to inculcate healthy competition ultimately benefitting the organisation.

Sales Analyst

Pegasus Panel Pvt. Ltd. September 2021 - November 2021

Contact this candidate