Tier 1 Technical Support

DEMETRIUS T. PHARR

Phone: 770-***-****

E-Mail: ***********@*****.***

Objective

Motivated and detail-oriented high school graduate with a CompTIA Security+ certification seeking an entry-level Information Technology Security Analyst position. Passionate about cybersecurity, eager to apply strong problem-solving skills, multitasking abilities, and a foundational understanding of IT security principles to help protect organizational assets and data integrity. Committed to continuous learning and contributing to a secure and resilient technology environment.

Certifications

•CompTIA Security+ 701 J7LR9SYT31441VCQ COMP001022572427

Education

Allatoona High School

Acworth Georgia

High School Diploma Graduated: May 2024

•Academic Achievement: AB Honor Roll

Work Experience

Tier 1 Technical Support, Capstone

Atlanta, GA September 2024 – Present

•Provided tier 1 technical support for end-users, resolving hardware, software, and network issues.

•Diagnosed and troubleshot Windows and macOS systems, ensuring minimal downtime.

•Assisted users with password resets, account unlocks, and access permissions via Active Directory.

•Resolved IT service tickets using a ServiceNow ticketing system while meeting SLAs.

•Supported endpoint security solutions, including antivirus and basic system hardening tasks

•Provided clear and professional communication to non-technical users to ensure smooth issue resolution.

•Collaborated with different IT teams to escalate and resolve complex IT security incidents efficiently.

Crewmember, Amazon Fulfillment

White, GA September 2024 – 2024

•Received and organized inventory to ensure efficient stock management and availability for order fulfillment.

•Prepared, packed, and shipped customer orders, including expedited 2-hour delivery services, while meeting quality and accuracy standards.

•Utilized scanners and digital prompts to track inventory, troubleshoot issues, and maintain efficient workflow in a fast-paced warehouse environment.

•Demonstrated ability to work in a fast-paced environment while maintaining attention to detail.

Crewmember, Chick-Fil-A

Kennesaw, GA November 2023 – September 2024

•Greet customers and assist with orders, providing a positive customer experience.

•Accurately handle transactions using a register, ensuring correct financial reporting.

•Prepare and cook food according to company standards, maintaining a clean and safe work environment.

•Demonstrated ability to work in a fast-paced environment while maintaining attention to detail.

Crewmember, McDonald’s Corp

Acworth, GA June 2023 – November 2023

•Delivered efficient and friendly service while managing multiple customer orders simultaneously.

•Operated and maintained basic kitchen machinery, ensuring operational efficiency.

•Developed strong multitasking skills, balancing food preparation with customer service.

•Consistently adhered to safety and cleanliness standards, contributing to a safe working environment.

Skills

•Technical Skills: Basic knowledge of cybersecurity principles, understanding of networking fundamentals, familiarity with operating systems (Windows, Linux).

•Soft Skills: Strong multitasking abilities, excellent customer service, attention to detail, effective communication, and teamwork.

•Technical Proficiencies: Microsoft Office Suite, basic register operations, food preparation machinery.

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