Administrative Assistant Front Desk

Felicia Tuff

Brookhaven • *******.******@*****.*** • 404-***-****

OBJECTIVE

Seeking a position that leverages my experience in handling sensitive data, planning, organization, and service-oriented skills to enhance a dynamic workflow. I thrive on embracing challenges, problem-solving through meticulous research and development testing, and collaborating with diverse entities to gather critical information. Working as part of a team to achieve accurate and proficient goals brings me fulfillment and drives my professional growth. Gaps in employment are due to caregiving for my now deceased mother. Columbia Junior College – Associate Degree in Data Processing June 1985 - December 1986 Columbia, SC

EXPERIENCE

Transport Driver/Front Desk Receptionist - Starling Dealership January 2022 – June 2022 St. Cloud, FL

● Successfully delivered purchased vehicles to customers, ensuring a smooth and satisfactory handover process

● Transported vehicles from auctions to dealerships, ensuring timely and secure delivery

● Responded to customer calls and facilitated transfers to appropriate departments, ensuring efficient service Medical Administrative Assistant - Carolina Hospital Systems March 2016 – August 2016 Florence, SC

● Maintained confidentiality of records relating to patients’ treatment

● Submitted diagnosis and procedure codes for health insurance billing

● Resolved high-level and complex billing issues

Office Manager, Florence - County Coroner’s Office July 2012 – August 2012 Florence, SC

● Demonstrated ability to use judgment and initiative in handling confidential matters and requests

● Ensured adherence to procedures for accurately entering pertinent information on death certificates

● Collected required information for burial permits and services

● Corresponded with insurance companies, families, and military personnel for request of toxicology reports Operations Analyst, ADP - Automatic Data Processing March 2002– July 2007 Florence, SC

● Debugged data files received from corporations using SQL Programming to convert the data into the correct format

● Managed high -level employee confidential information such as 8850 Tax Exempt Status

● Compiled and reported findings to the accounting division of corporations

● Created several unique reports to adhere to corporation specifications Director Assistant, ACS - Automated Church Systems February 1999 - March 2002 Florence, SC

● Collaborated with developers, system installers and technical support representatives to identify errors within applications

● Reviewed software user error reports to identify the cause of the problems

● Designed and updated cases to complete manual tests, checked database for precise conversion - input and retrieval

● Tested functionality, performance and compliance of each product for user friendliness

● Updated software documentation and user guides to align with current features

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