Customer Service Financial Services

DANITA D. BROWN

**** ************ ****** *******, *** 213, Midlothian VA 23112 H: 804-***-**** ********@*****.***

SUMMARY

Accomplished business professional with 15+ years of experience in the financial services industry. Performing extensive closing, Post-Closing and quality reviews of delegated and non-delegated, FHA, VA & RD loan packages for accuracy, completeness and compliance with all applicable federal and state laws. Excellent attention to details. Competent in handling high volumes of loan documentation in fast-paced environments with demanding productivity and customer satisfaction targets. Experience with ordering payoffs and generating certificates of satisfaction. Familiar with verifying tax, credit, employment, loan, personal and residential consumer data. Capable of working alone or with team members to accomplish tasks and enhance processes.

SKILLS

Microsoft Excel

Quattro Pro

Microsoft Word

Quick Books

Great Plains

10- Key by Touch

Type 65 wpm

Customer service

Mortgage Cadence

Black knight

EXPERIENCE

02/2015 to Current

Post-Closing Specialist

Virginia Housing Development Authority

Review credit reports for credit compliance

Complete verification of income (VOI) for loan recipients

Perform title research

Review deeds and deeds of trust for accuracy

Review assignments and subordinations, when applicable.

Review closing disclosures to assure compliance with loan and product guidelines

Routinely exceed loan review benchmark of 30 files per day

03/2014 to 02/2015

Tax Representative

City of Richmond

Performed billing reconciliation

Responded to customer inquiries and complaints via phone, email and mail

Reviewed customer accounts for discrepancies and processed customer applications for tax relief

Researched and processed adjustments to customer accounts

Communicated with internal and external customers in a timely and professional manner by providing and maintaining good customer service

01/2012 to 01/2013

Sr. Loan Closer

RBS Citizens Bank

Prepared loan closing packages and lender instructions and ordered wires

Performed Closing calls with clients and scheduled closings

Approved closing disclosures, balanced wires, funded loans and ordered payoffs

Reviewed signed documents for errors/corrections

Notarized documents and completed Post-Closing and loan document reviews

01/2006 to 01/2011

Sr. Loan Closer

Bank of America

Prepared closing packages, lender instructions and ordered payoffs

Approved settlement statements, ordered wires, balanced wires and funded loans

Scheduled and completed closing calls with clients

Notarized and reviewed signed documents for errors/corrections

12/2002 to 01/2006

Sr. Loan Closer

General American Corporation

Scheduled closings, disbursed funds for closed loans

Reviewed and cleared titles to complete payoffs

Received signed closed packages and distributed funds according to lender instructions

Prepared insured closing letters and sent out recording documents

Calculated recording fees and prepared settlement statements, affidavits, deeds, and surveys

01/2002 to 01/2003

Loan Closing Specialist

SunTrust Mortgage

Scheduled closings and prepared preliminary and final closing instructions for borrowers

Calculated recording fees, assigned closing agents and approved final closing disclosures

Reviewed titles, cleared liens and calculated escrows

01/2001 to 01/2002

Post Closer/Recording/Pre-closer/Closer/Payoff Specialist

SunTrust/ Temp Position

01/1996 to 01/1999

Reception Supervisor

Seasons Mortgage Group

EDUCATION AND TRAINING

Powhatan High School, graduated 1982

Payoff Specialist, Loan Set Up at SunTrust Mortgage

Quality Review Analyst, Post Closer, Loan, Loan set up

Evaluating and calculating borrower income

ACTIVITIES AND HONORS

Awarded #1 Closer Specialist at Bank of America

Awarded Highest producer at Virginia Housing

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