Call Center Delivery Driver
Resume:
Jill Romero
Lafayette, LA *****
*************@*****.***
Professional Summary
Hardworking and detail-oriented women with 15 plus years of experience in various roles, including remote customer service representative, research via internet, independent insurance verification taking pictures of wrecked vehicles and reporting evidence via cell phone app, remote call center, delivery driver, appointment setting, child care summer and after school counselor, elder care, front desk medical office, security, event staffing, claims adjusting, merchandising, and inventory. I have over five years experience as a DSW in elderly care including food prep, bathing, dressing and light housekeeping. I have basic knowledge of computers and excellent knowledge of iPhone usage. I am a fast learner with strong attention to detail.
I am authorized to work in the US for any employer and have reliable transportation and a excellent driving record. I’m a motivated self-starter with a strong bias for action and results. I work independently, but also possess successful team building skills. I have the ability to perform various job duties on my feet or behind a desk with a safety-first mentality in any environment. I am a confident, fully engaged, team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Work Experience
Security Guard/Event Staff
Allied Universal-Baton Rouge, LA
May 2019 to Present
My duties as a security officer and event specialist are to check bags, tickets, and help with crowd control at LSU football games, concert venues, and festivals. I work in the student section and have complete control, and confidence in working with all students. Remote Customer Service Representative/Call Center Gainwell Technologies LLC-Baton-Rouge, LA
June 2021 to July 2023
Remote call center representative I processed applications implementing extensive research via computer and web based programs verifying information such as HSS licenses, and all identifying information required by LDH. I completed many online continued training courses on HIPPA, and computer safety expanding my abilities working in a fast paced environment. Personal Shopper/Delivery Driver
Shipt-Baton Rouge-LA
March 2018 to December 2020
I worked independently as a personal shopper and delivery driver of groceries. I used the Shipt app to accept assignments, communicate with the client, selecting the correct items in the order as well as substitutions of out of stock items. This position was an as needed position. I worked on and off for several years. I communicated with clients through my personal cell phone and assigned Shipt app to successfully complete the orders and deliver on time service. Health Accessor
Cholestcheck-LA-Baton Rouge, LA
March 2017 to October 2017
At Cholestcheck Health fairs, health screeners promote free wellness screenings to customers and employees. Screeners take small blood samples via a fingerstick from patients and give results onsite. Screeners help to educate customers by providing free testing services, general health awareness and give test results for various tests including: Cholesterol, Diabetes, Body Mass Index and Blood Pressure. Screener will go to different retail locations to provide basic free health screenings. I accurately processed and submitted daily and weekly paperwork, and accurate count of inventory. All supplies had to be carefully handled and inventoried daily
Automobile Claims Adjuster
Direct Adjusting Insurance Company-Baton Rouge, LA January 1997 to March 1999
I handled basic automobile claims where I processed claims. I answered phone calls from insurers and claimants. Spoke to other insurance agencies, attorneys, and all parties involved in the claim to gather all the facts to investigate and to settle the claim in a fair, and appropriate manner for all parties involved. Education
Bachelor's in General Studies
UL Lafayette - Lafayette, LA
January 1992 to December 1995
Skills
• Inventory Control (1 year)
• Security
• Online training (5 years)
• Help Desk
• Pet Sitting
• Medical Office Experience (2 years)
• Care Giver
• Operating Systems
• Personal shopper (2 years)
• Insurance Verification (2 years)
• Experience Working With Students (4 years)
• Delivery Driver (3 years)
• Remote Access Software (2 years)
• Home Health (4 years)
• Conflict management
• Customer service
Certifications and Licenses
Guard Card
Driver's License
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