Customer Service Representative
Resume:
Gilbert Garcia
ALL AROUND PEOPLE SPECIALIST
Yuma, AZ 85364
******************@*******.***
Professional Summary
Enjoy working with all types of people. A go-getter attitude towards life in general. Firm believer in the power of the Almighty God.
Work Experience
CSR - Customer Service Representative (Care Oregon) VanderHouwen-Yuma, AZ
November 2024 to May 2025
• Provided exceptional customer service by promptly and effectively addressing customer inquiries,concerns, and complaints• Maintained a high level of professionalism and empathy while interacting with customers to ensure apositive experience• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performancemetrics for response time and resolution• Utilized CRM software to accurately document customer interactions, ensuring comprehensive recordsfor future reference
Medicare Benefit Advisor Health Compare-Yuma, AZ
April 2024 to November 2024
Take incoming calls from prospective customers who might want to enroll in Medicare Advantage plansor other plans offered by different companies.• Educated potential customers on the benefits and features of various Medicare plans, resulting inincreased enrollment rates• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction• Conducted thorough needs assessments to identify the most suitable Medicare plan options forindividual clients• Utilized CRM software to track leads, manage customer interactions, and forecast future salesopportunities
Medicare Specialist Balance Staffing-Yuma, AZ
September 2023 to April 2024
Answered incoming calls from prospective customers for enrollment into new Medicare Advantage plansfor the Annual Enrollment Period and the Open Enrollment Period.
• Educated potential customers on the benefits and features of various Medicare plans, resulting inincreased enrollment rates
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuringcustomer satisfaction
• Conducted thorough needs assessments to identify the most suitable Medicare plan options forindividual clients• Utilized CRM software to track leads, manage customer interactions, and forecast future sales opportunities
Medicare Claims Specialist Blue Cross Blue Shield-Yuma, AZ
April 2023 to September 2023
Help beneficiaries deal with billing and payment issues. Called on pharmacies to negotiate emergencyprescriptions refills so client would not be without medication. Other duties included helping beneficiariesfiling appeals and grievances to insurance carriers.
Licensed Insurance Agent BroadPath Healthcare Solutions-Yuma, AZ
August 2022 to April 2023
Worked on the Annual Enrollment Period through Humana. Handling inbound calls from current andprospective clients using company's telemarketing scripts. Most calls are from the senior citizenpopulation. Use of computer and dual monitors to handle calls more efficiently. Worked after the AEP asData Entry Specialist to assure prospective member's data correctness with close attention to accuracyand detail, including prior authorization and certification. Other duties as assigned.
Retail Merchandiser SAS Retail Merchandising-Yuma, AZ
May 2018 to September 2022
Make weekly visits to major retail stores in the Yuma, Arizona area. Build relationships with storemanagement and staff. Ensure compliance with client's goals and objectives. Build, install, reset andstock displays according to planogram structure. Certify correct out of stock, ghost, voids assuring pricematches product. Photographs as needed.
Spanish Interpreter Visual Language Professionals-Yuma, AZ
December 2020 to January 2022
Interpreted for approximately 20 cases dealing with Worker's Compensation at medical facilities.
Medical Interpreter iLingo Interpreting-Yuma, AZ
December 2017 to September 2021
Interpreted over 200 medical cases dealing with state and private practitioners at medical facilities.
Merchandiser Acosta Sales and Marketing
August 2013 to September 2021
Make weekly visits to stores in the Yuma, Arizona and Imperial Valley, California. Build relationshipswith store management and staff. Ensure compliance with clients goals and objectives. Build and install displays. Certify correct price matches product. Photographs as needed.
Samsung Retail Expert MerchandiserCrossmark-Yuma, AZ
October 2013 to August 2021
Make weekly visits to stores in the Yuma, Arizona and Imperial Valley, California. Build relationships withstore management and staff. Ensure compliance with clients goals and objectives. Ensure all electronicproducts are functioning properly. Build, program and install electronic displays. Certify correct pricematches product. Photographs as needed. Built strong relationships with store management to expose products for marketing purposes. People skills. Electronic skills. Planogram reading.
Emergency Medical Technician/Installer Critical Signal Technologies-Yuma, AZ
February 2019 to January 2021
Called on subscribers, usually Medicare or Medicaid, to arrange for installations of emergency medicallife alert units. Some subscribers in a home medical health settings due to being home bound. Droveto subscribers residence throughout Yuma County communities. Install and test for signal strength toinsure units are performing at their utmost capability. Demonstrate and educate proper use of equipmentto subscribers and family members. Cover and managed all of Yuma County territory. Order and keptcontrol inventory levels of equipment used and units our of service sent back for repairs. Communicatedwith internal operations regarding day to day services. Worked closely with nurse case managers atpatient visits to install units. Uploaded completed operations and updates on company website.
Interpreter/Translator Linguistica International-Yuma, AZ
August 2013 to January 2021
Interpreted English-Spanish and Spanish-English over 500 cases dealing with the juvenile court systemdealing with foster care.
Insurance Inspector/Property PreservationS elf Employed-Yuma, AZ
March 2014 to March 2020
Work on orders received by various insurance companies and its carriers. Conduct thorough inspectionsof residential and commercial property. Manage property condition such as weatherization, changingdoor locks, window locks, changing lights and other maintenance issues. Meet with contacts atcommercial properties, and walk the property looking for damage and other issues. Report condition ofproperty inspected. Take numerous photos detailing condition of buildings, check fire safety measureput in place as well as any potential hazards that could pose a liability to insurance company. Measurebuildings with measuring wheel to calculate square footage. Worked on Workers Compensation cases.
Annual Enrollment Period Insurance Agent Nationwide-Yuma, AZ
August 2012 to April 2013
Worked on the Medicare annual Open Enrollment Period. Enrolled approximately five hundred seniorcitizens in new plans. Worked for a period of about two months thereafter filling prescription drugsthrough their medical plans.
Fitness Trainer Planet Fitness-Yuma, AZ
July 2012 to September 2012
Designed current gym's exercise program. Conducted group training classes in English and Spanish fornew clients as well as one on one. Developed new programs and routines for weight management aswell as physique development and maintenance. Demonstrated the proper form of using equipment formaximal efficiency of exercises and avoid injuries. Followed up on timely manner to monitor results ofprograms prescribed. Trained over six hundred new clients. Always keeping up with new trends in theexercise and health industry.
Personal Trainer Snapp Fitness-Yuma, AZ
February 2012 to July 2012
Developed new programs and routines for weight management as well as physique development andmaintenance. Demonstrated the proper form of using equipment for maximal efficiency of exercises andto avoid injuries. Followed up on timely manner to monitor results of programs prescribed. The majorityof these clients Spanish speaking clients.
Life Insurance Agent Global Contact Services-Yuma, AZ
March 2010 to April 2012
Called over 1000 customers to offer term life insurance policies through Bank of America and Wells FargoBank using company's telemarketing methods.
Life Insurance Sales Agent NCO Group-Yuma, AZ
August 2008 to March 2010
Sold term life insurance policies with a variety of carriers to over a thousand clients using company'stelemarketing methods.
Accident Researcher KLD ASSOCIATES-Yuma, AZ
1. Identify location of accident scene.2. Reconstruct scene using precise measuring tools such as measuring tapes, measuring wheels, pointstands and plumb bob.3. Sketch scene on company's sketch system.4. Extensive photographing accident scene.5. Extensive conclusion and findings report.
Appraiser Yuma County Assessor-Yuma, AZ
Located properties in Yuma County using GIS system and plat maps to evaluate for tax purposes.Measured residential homes and calculated square footage. Drew to scale homes perimeters and otherareas. Identified residential building components. Input all data into the Arizona Department of RevenueConstruction Cost System. Attended training schools for certification. Made daily contact with thegeneral public and building contractors as well as other cities planning and zoning agencies. Attendedpublic requests for property review. Member of the Internal Communications Committee. Promoted toAppraiser I from Provisional Appraiser after completing seven week training school. Completed sevenweek certification of Appraiser II.
Field Property Inspector Allied Inspections Inc-Fresno, CA
Inspected commercial and home properties throughout Yuma County and nearby California cities.Thoroughly checked for any major or minor damage that may have resulted in a liability to insured clientsand insurance company. Measured and drew to scale homes to calculate square footage. Photographedbuildings for proof. Downloaded and uploaded weekly reports, drawings and photos through company'snetwork.
Education
Arizona Western College Yuma, AZ
Non-degree
Arizona State University Tempe, AZ
Non-degree
Certificate in Corrections
Pima Academy of Corrections - Tucson, AZ
Certificate in Appraiser I & II
Arizona Dept. of Revenue - Tucson, AZ
Certificate in Accident Traffic Researcher
NHSTA - Oklahoma City, OK
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