Medical Assistant Customer Service

Objective

To obtain a position as a remote virtual Assistant where I can use my professional skills and experiences

Key Skills & Qualifications

Completion of Medical Assistant Residency Program (MARP)

Use of Sutter EHR

Epic Care Ambulatory

Epic Optimization

Telephone etiquette, customer service, problem solving

Computerized practice management

Vital signs, positioning & draping

Injections & administering medications

In-depth knowledge of medical terminology

Capable of providing assistance with minor surgeries, exams and procedures

HIPAA and OSHA compliance

Phlebotomy skills including venipuncture, blood draws

Non-blood specimens collection, handling and point of care testing

Medical billing and coding, bookkeeping and filing

Prepare and stock exam rooms

Take patient medical histories and documentation in EPIC

Universal and standard precautions

Proficient in giving instructions regarding diet & medications

Perform 12 lead EKGs

Scheduling appointments, update patient medical files

Cleaning and Sterilization of equipment, knowledge of autoclaving

Additional Skills

Able to work independently, as well as an integral part of a team

Good interpersonal and organizational skills, efficient multitasking

Excellent oral and written communication skills

IMS (Intelligent Medical Software)

Data entry and basic computer skills

MS Office (Word, Excel, Power Point)

Statistics/data analysis using SPSS (Statistical Package for Social Sciences)

Languages: English, Urdu, Hindi, Punjabi

Work Experience

Medical Assistant Resident April 2017 - Present

Plastic Surgery, Palo Alto Medical Foundation,

Palo Alto, CA

oRooming & interviewing patients, taking vitals and giving pre- and post-op instructions

oDocumenting accurately in Sutter EHR

oSetting up and assisting with minor surgical procedures including excision, shave/punch & temporal artery biopsies, nipple tattooing and tissue expansion breast implants

oCollecting specimens and ordering pathology, EKG and lab work

oPerforming suture removal, dressing changes & wound care

oMaintaining logs of required checks such as refrigerator temperature for medications, oxygen tank

oMaking pre-op phone calls, taking telephone messages, answering to patients and pharmacy, making referrals

Medical Assistant (160-hours Clinical Externship) January 2017 - February 2017

First Health Urgent Care Clinic,

San Jose, CA

oScheduled appointments, answered and made phone calls to patients, labs, pharmacy

oProficient in rooming and recording vital signs, documented accurate information on EMR

oPrepared exam and procedure rooms, tray setups for non-invasive procedures

oPerformed venipunctures, administered injections, ensured the cleanliness of exam rooms & equipment, Autoclaving

oCollected and labeled specimens, prepared it for analysis, communicated with labs to ensure timely pickup of specimens & receiving of lab results, ensured accurate storage of vaccines & medications

oPerformed TB skin tests, EKG’s, rapid strep test, ear lavage, UA, sitting, audiometry, visual acuity testing, pregnancy tests, 5 and 10 drug panel testing

Medical Lab Technologist (Intern) March, 2010 - April, 2012

Pathology Department, King Edward Medical University

Mayo Hospital, Lahore, Pakistan

oCollected, prepared & performed routine and special lab tests in areas of Chemistry, Urinalysis, Microbiology, Hematology and Blood Bank

oQuality Control and Quality Assurance

Education

Clinical Medical Assistant Certificate November, 2016

San Francisco State University, California, USA

Bachelor of Science (Hons) Medical Laboratory Technology (72.49%) April, 2012

King Edward Medical University (KEMU), Lahore, Pakistan

Certifications

Certified Clinical Medical Assistant Eff. Date: 11/29/2016

NHA (National Healthcareer Association) Exp. Date: 11/29/2018

BLS for Healthcare Providers CPR Eff. Date: 02/22/2017

American Heart Association (AHA) Exp. Date: 02/28/2019

References

Available upon request

Contact this candidate