Customer Service Inventory Management

Draper Jordan

********@*****.***(***)******* Fort Worth, TX

SUMMARY

Seasoned professional with 21 years of diverse experience, including supervisory roles in shipping and receiving, inventory management, and customer service excellence. Skilled in decision making, time management, and conflict resolution, seeking an Administration role. Demonstrated ability to lead teams, maintain inventory accuracy, and ensure operational efficiency.

WORK EXPERIENCE

Vacation Myrtle Beach Myrtle Beach, SC

Maintenance Technician Jan 2019 - May 2023

• Diagnosed and resolved equipment malfunctions, ensuring operational efficiency and reliability.

• Participated in renovation projects and executed routine maintenance to uphold property standards.

• Managed supplies inventory and collaborated with colleagues to deliver high-quality customer service and meet work order deadlines.

Sears Florence, SC

Sales Associate Aug 2012 - Feb 2016

• Delivered outstanding customer service, enhancing customer loyalty and satisfaction.

• Assisted customers by leveraging in-depth product knowledge to guide their purchase decisions.

• Contributed to inventory management and ensured appealing merchandise presentation, meeting sales targets established by management.

Henry Schein Grapevine, TX

Shipping and Receiving Supervisor Aug 2004 - 2010

• Supervised a team to streamline shipping and receiving operations, enhancing inventory accuracy and operational efficiency.

• Enforced safety protocols and procedures, contributing to a secure working environment for all staff members.

• Resolved shipment discrepancies and maintained key performance metrics, ensuring consistent quality and delivery standards.

CompUSA

Customer Service Representative Oct 2000 - Jul 2004

• Addressed customer inquiries and resolved complaints, ensuring a high level of customer satisfaction.

• Assisted customers in product selection, providing knowledgeable recommendations based on their needs and preferences.

US Army, 3rd ID 3rd BDE Columbus, GA

Soldier Jan 1996 - Jan 1999

• Served as a dedicated Soldier in the US Army's 3rd Infantry Division, 3rd Brigade, where responsibilities included conducting combat operations, maintaining equipment readiness, and collaborating with team members to ensure the successful execution of missions and support of unit objectives. EDUCATION

Horry Georgetown Tech

Incomplete Associates, Digital Arts, Communications, and Electronic Engineering Myrtle Beach, SC

Present

Wilson High

High School Diploma

Florence, SC

Jun 1995

SKILLS

Decision Making • Stocking • Inventory • Time Management • Active Listening • Multitasking • Conflict Resolution

• Shipping and Receiving

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