Project Management Business Development

Rajlakshmi Joshi

Senior Associates - BPO

A dynamic Assistant Manager with a background in sale and marketing, adept at managing customer relationships and providing admission support. Proficient in students counselling, Advanced Excel and Microsoft Office, with experience in production optimization and safety compliance. Expertise in project management, tendering and business development strategies. A member of BIS PGD 40. Phone: +91-932*******

Mail: *******************@*****.***

Work Experience

10/2022 – Present Senior Associates - BPO, Institute of Success Universe.

• Delivered comprehensive Revenue Generation, Students and customer support for the enrolment, operation, and maintenance of conveyor belting systems, ensuring optimal performance and client satisfaction.

• Conducted in-depth investigations of process failures to accurately diagnose system defects and implement effective solutions.

• Performed detailed cost-benefit and needs analysis for existing and potential customers, aligning solutions with student’s requirements to maximize value and satisfaction.

Education

2021 Yashwantrao Chauhan Open University

Batchelor of Arts

2018 Senior School Certificate

Maa Bhagwati Public School

2016 Secondary School Examination

St. Xaviers School - Dahisar

Skills

Areas of Expertise

• Relationship Management • Operations Management

• Business Strategy Development • Project Management

• Process Optimization • Technical Support

• Tendering and Price Negotiation • Customer Relations Software

• Tools: Advanced Excel (Power Pivot, Macros, Vlookup), Google Sheet, Microsoft Office.

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