Customer Service Sales Associate

Muntasir Imtiaz

* ***** **, **********, *** York, USA 11742

Cell : +1-631-***-****

Email: ********.******@*****.***

Objective

Motivated and results-driven sales professional with a passion for delivering exceptional customer service. Committed to building lasting client relationships by understanding their unique needs, providing tailored solutions, and ensuring satisfaction at every touchpoint. Proven ability to increase sales revenue while enhancing customer loyalty through consultative sales techniques, attentive post-sale support, and personalized service. Seeking a position where I can leverage my skills to drive both sales growth and customer satisfaction in a dynamic and customer-centric environment.

Summary of Experiences

Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of garments accessories sales, import raw materials from other countries, manufacture and sale them to local garments industries. Skills

Customer Service & Sales Skills

Product knowledge (fabric types, sizing, care instructions)

Upselling and cross-selling techniques

Cash handling and POS systems

Customer engagement and retention

Fitting room assistance

Handling returns and exchanges

Visual Merchandising

Store display arrangement

Stock replenishment and rotation

Maintaining a clean and organized sales floor

Mannequin styling and outfit coordination

Communication & Interpersonal

Active listening

Conflict resolution

Clear and professional communication

Team collaboration

Multilingual (if applicable)

Time Management & Efficiency

Fast-paced multitasking

Opening and closing procedures

Inventory management and stock checks

Meeting daily/weekly sales targets

Technical Skills

POS (Point of Sale) systems

Barcode scanners

Inventory tracking software

Microsoft Office (basic skills)

Employment history

Senior Manager

Sales and marketing

Master Accessories Pvt Ltd

Dhaka, Bangladesh

Education and certification

Masters in Business Administration ( Marketing )

North South University

Dhaka, Bangladesh

Bachelor of Science ( Computer Science )

North South University

Dhaka, Bangladesh

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