Quality Control Medical Billing

Nicola Frazer

Avon Park, FL

863-***-**** **********@*****.***

Professional Summary

Dedicated and detail-oriented Medical Billing and Coding Specialist graduate seeking a full-time role in healthcare administration. Passionate about improving the healthcare system through accurate coding, data management, and exceptional administrative support. Hands-on training in ICD-10, CPT, HCPCS coding, electronic health records, and billing systems. Strong background in customer service and quality control with a proven work ethic in fast-paced environments.

Education

NUC University – Sanford, FL

M.S. in Business Administration – Healthcare Management (Expected Graduation: June 3, 2026)

Florida Technical College – Lakeland, FL

Bachelor’s Degree in Allied Health Management (June 2025)

Florida Technical College – Lakeland, FL

Diploma in Medical Billing and Coding (March 2023)

Certifications

National Certified Insurance & Coding Specialist (NCICS) – Issued: September 2024

Technical Skills

• ICD-10 & ICD-9-CM Coding

• CPT & HCPCS Coding

• Electronic Medical Records (EMR) – Medisoft

• Medical Terminology

• Microsoft Office Suite

• Health Insurance Verification (Medicare, Medicaid, TRICARE)

• Patient Billing & Claims Processing

• Call Center Operations

• Administrative and Clerical Support

• Data Entry & Quality Control

• Customer Service & Patient Interaction

Work Experience

Tank Holding – Lake Wales, FL

Blender Operator Feb 2020 – Oct 2023

• Set up and operated machinery to mix and blend materials, including chemicals and color pigments.

• Conducted weight and measurement checks to ensure material accuracy.

• Performed daily quality control checks and logged data into internal systems.

• Supported maintenance operations and improved equipment performance.

Bevolution Group – Frostproof, FL

Blender Operator Jan 2006 – Feb 2020

• Operated mixing machines for beverage and food production.

• Followed safety procedures and calculations for batch creation.

• Documented product output and entered data into computer systems.

• Ensured compliance with sanitation and safety regulations.

Southern Living Assisted Living – Sebring, FL

Certified Nursing Assistant (CNA) Dec 2004 – Dec 2005

• Assisted patients with daily living tasks including bathing, feeding, and grooming.

• Checked vital signs and recorded patient intake.

• Ensured medication was administered accurately.

• Maintained patient comfort, hygiene, and safety standards.

Senior Project

Florida Technical College – Medical Billing and Coding Capstone 100 Hours Mar 2023

• Abstracted data from patient charts and assigned accurate CPT and ICD-10-CM codes.

• Conducted simulations for both inpatient and outpatient billing scenarios.

• Practiced durable medical equipment coding using the HCPCS manual.

• Demonstrated understanding of Diagnosis-Related Groups (DRGs) and reimbursement procedures.

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