Business Analyst Senior

As a Senior Business Analyst/Consultant for CSC / DXC / CFT – IT and Luxoft Service providers, my responsibilities primarily involved implementing core-banking applications: Cardholder and Merchant Servicing Systems, IDS (Integrated Deposits System), and CIS (Customer Information System), and supporting conversion activities. I have extensive implementation experience that includes performing gap analysis, mapping application data, creating Business Requirements Design documents, Functional System Design documents, Test Strategies/Test Scripts, and documenting Business workflow processes using BPMS. I have also worked in a leadership capacity to manage sub-project team activities with the focus on testing and delivering a fully functional system designed to meet the client’s business needs.

I have had some exposure to the Agile – Scrum methodology with respect to the creation of User Stories/Requirements, and supporting the design, development and testing phases of several Hogan projects (Barclay’s Debit Card project, an internal HCL DDA project, and an internal API-IDS UI/UX project.

More recently, as a DXC/Luxoft - Senior Business Analyst, the following have been my key achievements for the past 3 years (through 3/17/2025):

Creating the functional design for a fully automated internal Training Academy – Tracking system using Hogan’s architecture to replace the existing manual process for tracking the registration of Clients and Students through course completion; (this included analyzing and illustrating data flow/relationships between associated entities, determining process and data requirements, designing the supporting on-line screens for O/L input and PCD (Process Control Tables) data, and management reports.

Working with the IDS senior technician/architect to develop a vendor-agnostic external pricing solution for interest-bearing account rate offers based on Client/Account variables defined by the Bank; more specifically, using file formats provided by an external vendor as the external third-party provider; this involved data mapping (CIS and Deposits), creating the functional system design to consume external variable-interest rate information, creating User Journeys and the test strategy, along with creating test scripts and successfully executing systems test.

Supporting the mapping, design, and development of Hogan IDS-API UI/UX ‘demo’ wireframes for the IDS – API UI/UX project; this involved data mapping, creating User Journeys and test strategy/test scripts for systems test, and leveraging Tosca testing software to record all front-end on-line input and results. I also prepared the PowerPoint slides and narrative to illustrate the User Journeys from a Bank perspective for presentation to prospective Clients.

Before my consulting job, I worked in both Domestic and International Banking operations:

Started as a paying/receiving teller, progressed to training bank staff state-wide on Sea-First’s first automated teller system (BOL Branch On-Line), and played a key testing role in the implementation of Hogan’s IDS/DDA (Integrated Deposit System/Demand Deposit Accounts) and CIS System.

Performed various operational banking duties (Customer Servicing, Domestic Collections, and Paying/Receiving Teller functions for Sea-First branches in Washington State.

Performed feasibility studies to identify and design improvements for manual and computer-based systems International Banking applications (Foreign Collections, Foreign Due - To Accounts, Foreign Funds Transfers and Letter of Credit Operations) for Seattle First National Bank (Sea-First) / Bank of America.

For the Bank of Hawaii: Assisted the project manager in the development of project, test and implementation plans for the installation of the Merchant Processing System and CIS. I assisted the project lead in directing efforts of the users and project team members through the analysis, requirements definition, development, testing and implementation phases. I also worked as the Project lead for the successful implementation of Debit Card processing for two of the Bank’s affiliates.

CONSULTING EXPERIENCE – CSC (Computer Sciences Corporation) / DXC /CFT (Celerity Fin Tech)

2015 – 2017 Testing and on-line documentation development for Hogan Demand Deposits [HCL]

2013 – 2015 Hogan CAMS - Debit Cards implementation [Barclays, UK]

2012 – 2013 State Farm Insurance – Conversion to a customer centric platform [Illinois]

2008 – 2012 Data mapping for creation of parameterize card reports [MasterCard]

Configuration for Prepaid and Debit Cards multi-currency processing [MasterCard]

Creation of functional design specifications for new plastic fee calculation options [CSC Irving]

Certification testing to support merchant-funded debit rewards programs [Washington Mutual}

2006 – 2008 Prepaid and Debit Card pilot implementation [MasterCard, O’Fallon, Missouri)

2005 – 2006 Visa to Debit MasterCard migration [Washington Mutual Savings Bank]

2003 – 2005 Multi-Currency Merchant System implementation [Barclay Card, UK]

1999 – 2003 Management of on-site functional analysts for Credit Card project [Toshiba, Tokyo]

Feasibility study in preparation for Credit Card and Merchant Systems Projects [JCB, Tokyo}

1998 – 1999 Interface test coordination between Hogan’s Loan System and CIS [First Chicago, Illinois]

1996 – 1997 Creation of Functional System Design documents, configuration and testing for CAMS credit card and CIS applications

[Garanti Bankasi, Turkey]

Creation of Business Requirements Definition documents for Credit Card and CIS processes [Deutsche Bank, Milan]

EDUCATION

Seattle Community College, GPA 3.85: Computer Literacy, Systems Analysis and Design, BASIC Programming Language, Structured Program Analysis and Logic Design and Beginning COBOL Programming Language, Accounting I and II

OTHER SKILLS

PC: MS Windows applications – Strong proficiency with Word, Excel, PowerPoint and Visio;: beginning level for File-Aid/DB2 Queries); familiarity with using external testing software (Tricentis/Tosca Commander) to create, execute and record test scripts), strong proficiency using BPMS to diagram workflows, familiarity with using Balsamiq to design UI/UX wireframes; familiarity with using Jira to report incidents and track status. I am currently in the beginning stages of exploring AI capabilities using Microsoft 365 CoPilot.

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