High School Office Administrator

MINGKEN LOU

* ********* ****, ***********, ** M*S 2S9

**********@*****.*** 587-***-****

OBJECTIVE

A passionate entrepreneur and business operator with hands-on experience in e-commerce, retail operations, and team leadership. Seeking to further grow in areas involving business strategy, marketing, and retail management.

EDUCATION

Northern Alberta Institute of Technology – Edmonton

Bachelor of Business Administration – Finance (2018 – 2021)

- Gained foundational knowledge in accounting, marketing, management, and communication

- Completed group presentations and business modelling projects

J. Percy Page High School – Edmonton (2016 – 2018)

- Alberta High School Diploma

- Completed Food Studies 20

- Passed HSK (Level 6) Mandarin examination

SMK Menglembu High School – Malaysia (2011 – 2015)

- Malaysian High School Diploma

- Awarded the King Scout Award in 2015

EXPERIENCE

Operations Manager

Rakkistar Holding Inc., Toronto (2023 – Present)

Rakkistar Holding Inc., Toronto (2023 – Present)

Co-manage Reiwatakiya, a retail brand specializing in Japanese beauty and skincare, with two stores and a warehouse in Toronto

Oversee store operations, supplier coordination, staff scheduling, POS systems (e.g., Lightspeed), and e-commerce logistics

Maintain financial records, process payments, manage HST filings, and liaise with accountants and tax authorities

Launched seasonal marketing campaigns and in-store events to increase traffic and boost engagement

Manage Shopify-based online store, including inventory, pricing, and product listings

Developed internal processes and trained store managers and frontline staff

Supported sales growth through performance tracking and customer experience improvements

Line Cook / Server / Sushi Chef

Shoyu Sushi Restaurant (2022 – 2023)

- Maintained kitchen cleanliness, prepared ingredients and cooked during service

- Trained new staff and supported kitchen efficiency during peak hours

- Completed ProServe Liquor Staff Training program

Line Cook

Kimchi Korean Delight Kingsway (2018 – 2022)

- Took customer orders and processed payments

- Prepared dishes and managed kitchen during shifts

- Promoted to a leadership role for shift coordination

SKILLS

- Business Development & Entrepreneurship

- Shopify & Lightspeed POS

- Staff Hiring & Training

- Inventory Management

- Marketing & Social Media Promotions

- Fluent in English, Cantonese, Mandarin; understand Malay

- Microsoft Office (Word, PowerPoint, Excel)

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