Customer Service Representative

Diana Speight

*************@*****.*** GARY, IN, US

WORK HISTORY

SALES Customer Service Representative at Teleperformance January 2019 - December 2021 (3.5 Years)

§ Assist an average of 40 customers per day in finding or selecting items, and providing recommendations which have generated a total of 8K in additional revenue § Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10 faster than average associates § Achieved an average of 140 of sales goals for three consecutive months § Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases § Provide outstanding customer service, receiving 96 in customer service feedback surveys § Helped an average of 50 customers per day by responding to inquiries and locating products § Recommended alternative merchandise display styles to management, which were implemented and resulted in a 35 improvement in sales § Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up § Aided Spanish-speaking customers, increasing repeat and loyal customers by 30

Customer Service Representative at Amazon Sort Center January 2016 - December 2017 (2.5 Years)

EDUCATION

Lew Wallace High School - High School

Graduated 1970-01-01

Ivy Tech - Associate Degree

Graduated 1970-01-01

Respiratory Therapist

SKILLS

Recruiting 3 years, To complete

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