Patient Access Customer Service
Resume:
Kelly Lyn Stokes
Pittsburgh, PA 15227 *******@*****.***
Background Summary
Caring, compassionate individual who completed her Associates at Pittsburgh Technical College in Medical Administration. Organized, detail oriented, and accepts challenges with enthusiasm. Holding down a full-time job while completing my education.
Education
Pittsburgh Technical Institute, Oakdale, PA
Certificate, Medical Coding, July 2014
GPA: 3.5
Pittsburgh Technical College, Oakdale, PA
Associates in Medical Administration
GPA: 3.0
Billing Skills
Computerized insurance and patient billing and collections, CMS-1500 and UB-04 completion, revenue cycle processes, third party and government payer regulations, payment applications
Coding Skills
ICD-10-CM Vols. 1-3, CPT-4, and HCPCS coding using an encoder and manuals, chart abstracting and auditing, diagnosis and procedure coding guidelines, anatomy and physiology of body systems, disease processes, medical terminology
Customer service, appointment scheduling, patient registration processes, insurance verification, electronic and manual medical records, ABN and MSP forms, HIPAA compliance regulations and forms
Software
Medisoft practice management software, e-Medsys EHR, SpeedECoder encoder, Microsoft Office, SMART, EPIC
Certificate, Legal Secretary, 1985
Experience
North Side Christian Health Center, Pittsburgh, PA February, 2024 – Present
Front Office Specialist
Telephone techniques, checking in and out patients, collecting copays,
Scheduling, verifying insurance, scanning
UPMC Magee Womens Hospital, Pittsburgh, PA October, 2023 – October, 2024
Patient Access Representative
Telephone techniques, checking in and out patients, collecting copays
Scanning
AHN Center for Diabetes and Endocrine Health, Pittsburgh, PA April, 2023 – October, 2023
Patient Access Coordinator
Telephone techniques, checking in and out patients collecting copays, scanning
Scheduling, answering emails
UPMC Shadyside Pain Clinic, Pittsburgh, PA October, 2022 – April, 2023
Patient Access Specialist
Telephone techniques, checking in and out patients, collecting co-pays, scanning
Scheduling, answering emails
Emerius/Allegheny Health Network, Pittsburgh, PA January, 2020 – October, 2022
Patient Access Specialist
Telephone techniques, checking in patients, collecting co-pays, faxing, copying, scanning
Alliance Medical Services, Pittsburgh, PA May, 2017 – December, 2019
Front Desk Receptionist
Telephone techniques, collecting co-pays, faxing, copying, scanning, preparing daily deposits
Preferred Primary Care Physicians, Pittsburgh, PA January, 2017 – March, 2017
Front Desk Receptionist
Telephone techniques, collecting co-pays, scheduling, faxing, copying
Squirrel Hill Health Center, Pittsburgh, PA March, 2016 – May, 2016
Front Desk Receptionist
Telephone techniques, collecting co-pays, scheduling, faxing, copying
Leefer Chiropractic Center, Pittsburgh, PA September, 2015 – May, 2016
Receptionist
Telephone techniques, collecting co-pays, scheduling, filing, and opening patient files.
Washington Realty, Pittsburgh, PA October 2013 - March 2014
Administrative Assistant/Accountant
Telephone techniques, accounts payable, payroll, filing transcription
The Silberg Center for Dental Science, Robinson Township, PA December 2010-April 2013
Transcriptionist
Keeping monthly numbers for hygiene and plaque control, patient appointments, filing, and charting.
Portamedic, Greentree, PA July 2008-February 2010
Customer Service Representative
Answering a multi-line phone; taking requests from insurance agents needing para-med exams for applicants of life insurance and/or disability insurance policies.
Ameriphone Telephone Answering Service, Pittsburgh, PA January 1986-October 1999
Office Manager
Answering a multi-line phone; filing messages; faxing messages; scheduled appointments and/or service calls for various clients.
References
Denise Grosse
AHN Brentwood Neighborhood Hospital
Pittsburgh, PA 15227
Dolores Langford, LPN
Portamedic
Fredonia, NY 14063
Shyreeta Hammond
UPMC
Pittsburgh, PA 15203
Angela Moye
UPMC
Pittsburgh, PA 15210
Barbara James
North Side Christian Health Center
Pittsburgh, PA 15212
Contact this candidate