Customer Service Representative

KENDRA BOOTH-BELL Reseda, CA ***** · 360-***-**** · ************@*****.***

PROFESSIONAL SUMMARY

Compassionate, detail-oriented administrative professional with 20+ years of experience supporting executives, managing large-scale operations, and providing exceptional client care. Trusted for strong organizational systems, cross-functional communication, and a calming, people-first approach. Committed to high-touch service and operational excellence in fast-paced environments. PROFESSIONAL EXPERIENCE

Insurance Auto Auctions Inc. – North Hollywood, CA Customer Service Representative Nov 2024 – May 2025

-Guided clients through title processing, payment, and paperwork support.

-Performed administrative duties with precision and care, maintaining smooth operations.

-Utilized proprietary software, Excel, and Outlook for daily communication and tracking. Costco – Van Nuys, CA Front End Assistant Oct 2023 – Jan 2024

-Delivered frontline support to customers during peak retail season.

-Kept merchandise areas organized and visually tidy to improve customer experience. Puget Sound Naval Shipyard – Bremerton, WA Resource Management Specialist Aug 2021 – Jan 2023

-Supported 500+ workers with training, medical compliance, and schedule alignment.

-Generated detailed reports using databases to inform resource allocation.

-Collaborated with leadership to ensure workflow efficiency. Tools used: Microsoft Suite, ATMS, Supdesk, SAEM.

Puget Sound Naval Shipyard -- Bremerton, WA Computer Assistant - June 2011 – Aug 2021

-Maintained an inventory of 64,000+ calibrated Navy tools and trained 240+ coordinators.

-Oversaw all phases of data entry, customer service, and database management.

-Operated independently and ensured reporting precision across departments. KENDRA BOOTH-BELL Page 2

Tool Room Support & Calibration Coordinator Feb 2009 – Feb 2009

-Managed 22,000+ calibrated tools across 30 tool rooms, including Japan-based assets.

-Oversaw international logistics, equipment tracking, and client billing. Celebration Entertainment – Valley Village, CA Children’s Entertainer Oct 2003 – Sep 2004

-Designed and performed activities including face painting, balloon sculpting, and magic.

-Created joyful experiences that fostered connection and celebration. Just Kiddin’ – Bremerton, WA Founder, CEO, COO, & Director Jan 1996 – Aug 2003

-Directed licensed daycare and preschool; developed curriculum and daily operations.

-Managed all client relations, billing, and compliance while nurturing young learners. CORE STRENGTHS

Executive & Team Support, Operational & Workflow Coordination, Client & Stakeholder Communication, Training & Compliance Management, Cross-Functional Collaboration, Data Reporting & Metrics Process Improvement, High-Touch Customer Service

COMPUTER SKILLS & LANGUAGES

Proprietary software management, Microsoft Suite, ATMS, Supdesk, SAEM, database management, billing systems.

EDUCATION

High School Diploma - Columbia Christian High School – Portland, OR Continuous college-level education across disciplines including business operations, technology, and communication.

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