Customer Service Assistance

Tsegereda Woldemariam

Dallas, TX ***** • 214-***-**** • ************@*****.***

Professional Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Skills

Customer assistance

Work ethic and integrity

Cash handling

Professionalism and courtesy

Cash register system

Reports and documents

Liquor regulations and compliance

Hospitality and accommodation

Experience

Cashier, 02/2025 to Current

Lowes Home Improvement Stores – Richardson, Texas

Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs.

Set up new sales displays each week with fresh merchandise.

Processed refunds and exchanges in accordance with company policy.

Enhanced customer service experience by efficiently processing purchases and returns.

Boosted team efficiency, shared best practices in cash handling and customer interaction.

Host, 01/2025 to Current

Applebee's Grill + Bar – Richardson, Texas

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Cashier, 11/2023 to 06/2024

BURLINGTON – Richardson, Texas

Company Overview:

Greeted customers entering store and responded promptly to customer needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Restocked and organized merchandise in front lanes.

Stocked, tagged and displayed merchandise as required.

Enhanced shopping experience, provided product information and location assistance.

Boosted team efficiency, shared best practices in cash handling and customer interaction.

HOSTESS, 02/2021 to 05/2023

CHEEDARS SCRATCH KITCHEN – Garland, TX

Company Overview:

Answered customer questions about hours, seating, and menu information.

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Promoted business loyalty by fostering positive customer relationships.

Cashier, 06/2014 to 02/2022

BRAUM'S – Dallas, TX

Company Overview:

Greeted customers entering store and responded promptly to customer needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Built relationships with customers to encourage repeat business.

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Restocked and organized merchandise in front lanes.

Accomplishments

I was awarded for being safe employee for one of my previous companies.

Education

Bachelor of Arts: English Language & Literature, 07/2008

Arba Minch University - Arba Minch

Languages

Amharic

Native or Bilingual

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