Customer Service Security Systems

Oticía H Harris

Temple Hills, MD ***** 240-***-****

******.********@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Dedicated security professional with specialized training in weapon handling to ensure safety of staff, visitors, and property. Experienced in conducting thorough patrols of facilities and grounds to identify criminal activities and policy breaches. Skilled in conflict resolution and emergency response protocols, adept at maintaining a secure environment at all times.

SKILLS A customer service and security

professional with more than 15

years experience seeking a

chance to grow and learn more

about access, and working with

Genetec systems.

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• Problem solving

• Multitask

• Staff supervision

• Interviewing techniques

• Decision making

• Emergency response

• Firearms proficiency

• Critical thinking

• De-escalation techniques

• Security systems

CERTIFICATIONS • SPO License SPO11285

• OC Spray Certification

• ASP Baton Certification

• Handcuff Certification

• Weapons Training Certification

WORK HISTORY ARMED SPO OFFICER(SCC COMMAND CENTER) 06/2024 to CURRENT Allied Universal Security Washington Dc

Mentored junior staff members, helping them develop their skills and advance in their careers.

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Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

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Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

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Cultivated strong connections with internal and external stakeholders to enhance collaboration opportunities.

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• Executed day-to-day functions of command center.

• Liaised with stakeholders to serve as emergency information system for OH

high-profile clients.

Demonstrated exceptional decision-making skills under high-pressure situations resulting in effective threat mitigation.

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Performed routine audits of security systems and procedures to identify areas requiring improvements or updates.

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Monitored multiple security systems simultaneously, ensuring optimal performance and rapid response times.

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ARMED SECURITY SUPERVISOR 05/2022 to 06/2024

Medstar NRH Washington, DC

Handled security issues and emergency situations with calm and collected approach.

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Kept positive and upbeat security presence in interactions with employees and guests.

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Delivered consistent, high-quality security services in line with facility standards and safe practices.

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• Searched bags or belongings and seized prohibited items. ARMED SPECIAL POLICE OFFICER 09/2008 to 06/2024

MedStar NRN Washington, DC

• Monitor CCTV cameras and alarms systems

• Observe conditions within the campus

• Check in guest, staff, and contractors

• Document daily activities

• Report incidents as per policy

• Respond according to policy and procedures.

STROKE NAVIGATOR 09/2008 to 09/2010

National Rehabilitation Hospital

• Collaborate with staff to tailor patient care

• Identify community resources and make referrals

• Support research related to stroke care.

SECURITY OFFICER 08/2006 to 06/2008

National Rehabilitation Hospital

• Observed and monitored daily conditions

• Investigate complaints, disturbances, and violations. EDUCATION General Studies

McKinley Tech High School, Washington, DC

ADDITIONAL I also do badge access( Genetec) for employees INFORMATION I watch CCTV cameras for incidents, patrols etc. OCCUPATIONAL

LICENSES

• Customer Service

• De-Escalation

• Problem Solving

• Communication

• Teamwork

• Collaboration

• Accountability

• Training

• Decision Making

• Patience

Contact this candidate