High School Pharmacy Technician
Resume:
ELENA
DEHOYOS
Kissimmee, FL *****
*****.*********@*****.***
Friendly Barista with great people skills and sales experience. Skilled in espresso machine operation and POS system mastery, coupled with strong team leadership and problem-solving abilities. Excelled in training development and safety compliance, significantly contributing to a positive, efficient work environment. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Skills
Display case merchandising
Espresso machine operation
Up-selling
Coffee expertise
POS system operation (Master Barista Course Completion) Team leadership
Recipe creation
POS system operation
Complaint resolution
Technical Proficiency
Training Development
Safety Compliance Management
Collaboration and teamwork
Education
Associate of Arts in General Studies Valencia College, Kissimmee, FL Expected in May 2026 A Community College program for an Associate of Arts (AA) in General Studies typically takes two years to complete and provides a broad foundation in liberal arts education. Students take courses in subjects like English, math, science, social sciences, and humanities, allowing them to explore various areas of interest. The program is designed to develop critical thinking, communication, and problem-solving skills while preparing students for further education or entry-level careers. Upon graduation, students earn an AA degree, which can be transferred to a four-year university or used to pursue employment opportunities in fields that require a general education background.
High School Diploma Professional And Technical High School, Kissimmee, FL May 2024 A Technical High School program typically combines academic subjects with specialized training in various trades and technical fields. Students spend part of their day in traditional classroom settings, studying subjects like math, science, and English, while also learning practical skills in fields such as automotive technology, culinary arts, healthcare, or information technology. The program emphasizes hands-on learning through workshops, labs, and internships, where students gain real-world experience. Upon graduation, students earn a high school diploma and may also receive certifications in their specific trade or field, preparing them for entry-level positions or further education in their chosen career path. Certificate of Technical Studies in Pharmacy Technician Osceola Technical College, Kissimmee, FL May 2024 A Pharmacy Technician program lasts two years and combines classroom learning with hands-on experience. In the first year, students study pharmacology, pharmacy law, medical terminology, calculations, and pharmacy operations. The second year focuses on practical skills like dispensing medications, compounding, using pharmacy technology, and patient interaction, with clinical rotations in different pharmacy settings. After completing the program, graduates receive a diploma or associate degree and may need to pass certification exams to become licensed. The program prepares students for entry-level positions in pharmacies, where they assist pharmacists with patient care.
Certifications
Starbucks Coffee Academy 100 (ASU)
Starbucks Coffee Academy 200 (ASU)
Starbucks Coffee Academy 300: Roast and Blend
Starbucks Coffee Academy 300: Brew and Craft
Starbucks Coffee Academy 300: Origin and Ethnical Sourcing Pharmacy Technician License
Professional Experience
Barista Hilton/Starbucks, Orlando, FL January 2025 - February 2025 Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. Elevated customer loyalty by using strong communication abilities to resolve customer problems. Learned special recipe items and seasonal offerings to best meet customer needs. Operated espresso machines and commercial coffee brewers to create beverages. Controlled line and crowd with quick, efficient service. Cleaned counters, machines, utensils, and seating areas daily. Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Barista Target/Starbucks, Kissimmee, FL February 2023 - December 2024 Trained new team members with positive reinforcement and respectful, encouraging coaching. Listened carefully to customer requests and created personalized, delicious beverages, which improved sales. Used POS system to accurately enter orders and process payments. Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning. Helped management keep adequate supply on hand by notifying of shortages. Operated register to process payments and collect cash payment for order totals. Trained new team members by relaying information on company procedures and safety requirements. Developed strong cooperative relationships with coworkers and managers. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods. Worked different stations to provide optimal coverage and meet production goals.
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