Case Management Manager
Resume:
Maha Swadi
West Des Moines, USA *****
515-***-**** - **********@*****.***
Personal Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Skills
Problem-solving
Time management
Case documentation
Care coordination
Community resources
Client advocacy
Resource management
Needs assessment
Progress evaluations
Confidentiality and privacy
Healthcare navigation
Case management
Work Experience
04/2023 to 04/2025
Case Manager
Molina Health Care – Des Moines
Conduct clinical assessments based on member health status, including inpatient transitions, behavioral health, and frequent ER admissions.
Complete Health Risk Assessments, telephone risk assessments, and condition-specific evaluations.
Coordinate with social workers, caregivers, and physicians to process waiver applications and medical exemptions.
Develop and implement personalized case management plans in collaboration with members, caregivers, and healthcare providers.
Regularly evaluate care plans, document interventions, track goal achievement, and recommend adjustments.
Maintain a consistent caseload for ongoing member outreach and case management.
Integrate services, including behavioral health and long-term care, to ensure continuity of care.
Lead interdisciplinary care team (ICT) meetings and promote informal team collaboration.
Identify barriers to care and provide coordination to resolve issues and improve access to services.
Address social determinants of health (e.g., food, housing, transportation) to enhance overall member well-being.
Collaborate with RN case managers and provide resources and recommendations to peers as needed.
01/2020 to 01/2023
Case Manager
United Way of Central Iowa- CRICA (Central Iowa Returning Citizens Achieve) – Des Moines, IA
Conduct regular meetings with clients to provide personalized support, counseling, and performance monitoring, ensuring progress toward employment goals.
Develop and implement individualized case management plans with clear objectives, timelines, and strategies, adjusting plans based on assessments and evolving circumstances.
Deliver comprehensive employment preparation services, including career guidance, job placement, resume optimization, interview coaching, and barrier mitigation.
Facilitate interview opportunities, provide labor market insights, and maintain ongoing communication with employers throughout employment.
Collaborate with training/education providers to address participant concerns and ensure continued progress.
Contribute to community education efforts and maintain accurate documentation of participant data, case files, referrals, and outcomes.
10/2012 to 08/2019
Case Manager/Job Developer
U.S. Committee for Refugees and Immigrants – Des Moines, IA
Enroll refugees and eligible clients into the ORR-funded Match Grant Program, providing orientation, maintenance assistance, and continuous case management.
Ensure compliance with documentation and confidentiality requirements for all cases.
Assist clients with evaluating foreign education credentials through WES and ECE.
Offer ongoing case management and support throughout the 180-day service period, coordinating referrals to ESL, vocational training, childcare, and other necessary services.
Conduct home visits as needed to maintain client engagement and support.
Prepare and manage bi-weekly and monthly maintenance assistance requests and disbursements.
Develop and track individualized case budgets, monitoring expenditures against proposed amounts.
Coordinate employment services, including job orientations, resume creation, interview prep, and timely hiring paperwork to support client self-sufficiency with a 93% success rate in finding full time employment for adults.
Participate in community events to promote the program and recruit potential clients.
Education
03/2012
Bachelor of Science: Social Science
Upper Iowa University - Des Moines, IA
131 credit hours
GPA: GPA 3.28
06/1990
Associate of Science: Computer Science
Baghdad University - Baghdad, Iraq
GPA: USA equivalency of 64 college credit hours GPA 2.65
Certifications
Certified Substitute Teacher.
Certified Domestic Abuse Advocate.
Certificate of Completed interpreter training.
Match Grant Certification.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Volunteer work
Translator for Lutheran services of Iowa - 2010 to 2011
Community Services coordination - 2013 to present.
References
Mak Suceska
***.*******@**************.***
Global neighbors manager of operations
Zelijka Krvavica
refugee specialists
Inger Hull
career coach at the EKD center
******@*****.***
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