Customer Service Representative

EMMANUEL AYENSU

****************@*****.*** +1-319-***-****

EDUCATION

University of Northern Iowa, Cedar Falls, IA

Master’s in Business Administration and Management August 2025

• Academic Honors

• 3.0/4.00 GPA

Ghana Baptist University College, Amakom, Kumasi June 2017 Bachelor of Science in Human Resource Management

• 3.2/4.00 GPA

RELATED EXPERIENCE

University of Northern Iowa, Cedar Falls, IA

Graduate Assistant August 2024- Present

• Conducted academic research, including data collection, analysis, and reporting

• Evaluated and graded student examination papers by standardized criteria

• Monitored and supervised examinations to ensure academic integrity MTN, Kumasi, Ghana

Customer Service Representative January 2021 - July 2024

• Responding to customer needs through competent customer service and prompt problem solving.

• Built loyal customer relations by providing top-notch service and detailed order, account, and service information.

• Resolved concerns with products or services to help with retention and drive sales. MTN, Kumasi, Ghana

Commercial Sales Representative February 2019- October 2020

• Monitored and supervised team members to achieve sales targets

• Trained and mentored new sales representatives.

• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

LEADERSHIP & ACTIVITIES

International Student Promoters, Cedar Falls, IA

Member August 2024 - Present

• Create content for given projects

• Help with incoming students and answer any questions they may have

• Post on social media to attract new members

GHANAIAN STUDENTS’ ASSOCIATION, Cedar Falls, IA

Vice President November 2024 - Present

• In charge of organizing meetings

• Manage and supervise the rest of the executive board and make sure they are doing their job

• Report to the president any needed information

ADVANCE SKILLS

• Microsoft Office Tools

• Zoom

Contact this candidate