Customer Service Guest Services
Resume:
Jeffrey W. Walker
Wolcott, CT 06716
***********@*****.***
WORK EXPERIENCE
Lake Compounce Amusement Park Bristol, CT
Guest Services April 2025-Present
Provide exceptional customer service to park guests, greet customers at turnstiles, scan parking passes at the
parking booths, answer any questions guest might have
Instacart/DoorDash Wolcott, CT Independent Contractor February 2025 Shop, pick up orders, deliver to customers in timely fashion
Dollar General Wolcott, CT
Lead Sales Associate June 2020-April 2025
Open and close store, ensuring security and proper procedures are followed
Verify product deliveries, ensuring accurate invoices from vendors
Cash management, including opening and closing registers, providing change, running register reports, and putting money in the safe
Maintain a clean, organized, and well-stocked store environment to ensure customer satisfaction
Westin Resort & Spa Hilton Head Island, SC
Intern - Recreation Department April-August 2018
Delivered exceptional guest experiences by maintaining a clean pool area and providing fresh towels
Controlled access to hotel parking lot, verifying proper credentials for entry
Ensured guest satisfaction by restocking cabanas with beverages and attending to their needs
Residence Inn Marriott Southington, CT
Rotational Intern April 2014-June 2014
Gained comprehensive understanding of hotel operations, including guest services, maintenance, and housekeeping
Provided exceptional customer service through check-in, wake-up calls, and room service requests
Assisted with housekeeping duties, including room cleaning and laundry services
EDUCATION
University of South Carolina-Beaufort Bluffton, SC
Bachelor of Science in Hospitality Management May 2019
Gained comprehensive knowledge of hotel functions, including front and back-end operations
Represented the department at local events and expanded network in the industry
Studied marketing strategies within the hospitality and business sectors
Lincoln College of New England Southington, CT
Associates of Science in Hospitality Management May 2015
Acquired foundational knowledge of hotel functions and management practices
COMMUNITY SERVICE
Bluffton Self Help Bluffton, SC
Volunteer October 2016-September 2017
Assisted with deliveries, stocking shelves, and maintaining a clean environment
Folded and distributed clothing, and distributed food to patrons
Provided exceptional customer service, including answering questions and assisting with loading vehicles
AWARDS AND HONORS
Special recognition for Hospitality Department, Lincoln College
John & Valerie Curry Educational Scholarship, 2016-2017
Gamma Beta Phi Honor Society
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