Customer Service Care

Janis Setzer

*********@*****.*** 210-***-**** San Antonio, TX

www.linkedin.com/in/janis-setzer-710878271

SUMMARY

Seeking Customer Service Specialist II role with 13 years of experience in customer care, handling inbound calls, and resolving escalated customer issues. Proven track record in case resolution and managing social media messages to enhance customer satisfaction. Expertise in CRM software, effective communication, and maintaining high standards of professionalism.

WORK EXPERIENCE

Omaha Steaks

Customer Service Rep Sep 2024 - Sep 2024

• Handled inbound customer calls for order placement, inquiries, and service requests, ensuring seamless communication and support.

• Resolved customer concerns efficiently, providing valuable information and education to maintain high levels of customer satisfaction.

• Referred customers to specialized departments as needed, maintaining professionalism and courteousness to uphold the company's reputation.

Spectrum Charter Communications San Antonio

Sales Activations Specialist Sep 2018 - Aug 2023

• Managed the Affordable Connectivity Project, facilitating effective customer outreach for subsidized internet services.

• Engaged clients through persuasive communication techniques to promote and secure registrations for low or no-cost internet services.

• Contributed to the MASS project, enhancing multitasking and project management skills. Menger Hotel

Reservations Agent Aug 2010 - Aug 2018

• Managed multiple customer reservations concurrently while ensuring accurate and organized record-keeping using CRM software.

• Maintained precise client information and history, showcasing proficiency in customer relationship management systems.

• Resolved customer issues effectively, contributing to consistently high satisfaction ratings. EDUCATION

Scituate High School

High School Diploma, General Education

Scituate MA

Dec 1982

SKILLS

Consistency • Product Marketing • Multitasking • Customer Satisfaction • Conflict Resolution • CRM Software • Eager to Learn New Things • Detail Oriented • Excel • Persuasive Speaking • Active Listening • Self-Starter • Effective Communication • Time Management • Problem Solving • Empathy • Patience • Technical Proficiency • Data Entry • Trouble Shooting • Advanced Data Entry • Problem-Solving • Customer Relationship Management (CRM) Software

• Communication • Communication Skills • Attention to Detail • Product Knowledge • Customer Service • Team Collaboration • Adaptability

Contact this candidate