Technical Writer Senior
Resume:
JEFFREY BRINLEY
Phoenix, AZ 85032
E-mail address: ***********@*****.***
Summary Professional with a extensive Experience and Training. Recognized as a motivated and detail-oriented individual with a broad range of Technical Skills.
Employment History
Senior Technical Writer (Contractor) November 2024 - June 2025
Arizona Department Of Homeland Security, Phoenix, Arizona
Created Security Operations Center Cybersecurity Incident Response (CSIR) Process
Created Cybersecurity Incident Response (CSIR) Process Flow Diagram.
Participated In Counterintelligence Awareness Training.
Created New Employee Onboarding Process
Created Standard Operating Procedure Template/Style Guide.
Documented Security Operations Center Site Lead Roles And Responsibilities.
Documented Security Operations Center Intern Roles, Responsibilities and Performance Metrics.
Documented Security Operations Center Security Concepts, Goals and Objectives.
Senior Technical Writer September 2022 - October 2024
Kaiser Permanente, Remote
Created and maintained Cybersecurity Hardening Guides for Medical Devices using the
Smartsheet collaboration and Work Management System.
Administrated the Cybersecurity SharePoint Medical Device Document and Image Repository.
Created and maintained Knowledge Base Articles for Cybersecurity Controls of Medical Devices.
Senior Technical Writer October 2020 - August 2022
PHI Air Medical, Phoenix, Arizona
Administrated the Corporate Web Manuals Aviation Document Management System.
Created Rotary-Wing Aircraft Video Captures of Instructional Maintenance Procedures.
Maintained the Federal Aviation Administration Compliance Libraries.
Created Web Manuals and Web Manuals iPad User Guides.
Created Rotary and Fixed Wing Aircraft Emergency/Accident/Incident Protocols.
Created Corporate Coronavirus Disease (COVID-19) Management Protocols.
Senior Technical Writer (Contractor) October 2019 - July 2020
Arizona Public Service Electric, Phoenix, Arizona
Created Project and Program Management process documents.
Created Arizona Public Service Electric Corporate New Employee Onboarding Process.
Created New Employee Onboarding and Program Management Cross Functional (Swimlane) diagrams.
Created Microsoft and IBM Software Licensing process documents.
Senior Technical Writer (Contractor) February 2018 - September 2019
Honeywell, Phoenix, Arizona
Created Documents, Images and Diagrams for the Honeywell TotalPlant Solution System.
Created Logic Controller Network Implementation Troubleshooting and Service Guides.
Created Experion Network Enhanced Programmable Logic Controller Gateway and Universal Control Network Planning and Installation Documents.
Coordinated updates and release of Software Program Documents between the United States Operations Center and the Bangalore, India Operations Center.
Technical Writer (Contractor) January 2017 - January 2018
First American Title Insurance Company, Scottsdale, Arizona
Worked with the Project Optimization Team to produce new or alter existing Company documentation to be used by Canadian facilities .
Used project SharePoint site for tracking, approvals and maintaining of completed financial documentation.
Documented Data Mapping Processes for Data Sources between United States and Canada facilities.
Technical Writer July 2015 - October 2016
Honor Health, Phoenix, Arizona
Created Oracle 9I Application Installation Guide and Module User Manual for Oracle 9I Migration.
Created Technical Field Service Personnel Trouble Shooting Software and Hardware Guides.
Created SharePoint Application Users Guide.
Administrated the Integrated Technology Department SharePoint Document Repository.
Maintained the HIPAA Compliant and Federal Drug Administration Medical Device Standards Library.
Documented ITIL alignment of IT/Data Element Mapping Processes with Honor Health business functions.
Created HIPAA compliant Cloud based Global Monitoring and Reporting Manual.
Technical Documentation Specialist January 2014 - June 2015
Vitron Manufacturing, Phoenix, Arizona
Created Technical documents for the United States Air Force KC-46A Air Refueling Operator Station.
Created Industrial Spot Welder Operation and Quattro Industrial Laser System Operation And Maintenance Procedures.
Created Video Captures of Manufacturing Instructional Procedures
Created Manufacturing Area Floor Plan diagram and Facility Evacuation Maps.
Configuration Management Analyst II October 2009 - December 2013
General Dynamics Mission Systems, Scottsdale, Arizona
Obtained and held United States Government Secret Security Clearance.
Configuration Management and Control Board Meeting Chair for the United States Navy Mobile User Objective System.
Maintained Mobile User Objective System Program documentation in the OpenText Information Management System.
Technical Writer February 2005 - September 2009
DataLink Software Consultants, Phoenix, Arizona
Created Installation, Technical Specifications and User Guide Documents for the Las Vegas Sheriff’s Department Identification Network System.
Created Software Simulations for the State Of Wyoming Cloud Based Unemployment Insurance System.
Created Secure Network Interfaces, Data Configurations, Data Maps and Network Infrastructure Diagrams.
Created Software Development Release and Test Protocol Documentation.
Created Company Video Brochures and Services Marketing Presentations in English/Spanish languages.
Education
Bachelor of Journalism September 1993 - July 1997
Sawyer College Of Business
San Jose, California
Configuration Management October 1999 - October 2000
Arizona State University
Tempe, Arizona
Agile Methodology
Project Management Institute February 2019
Phoenix, Arizona
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