Sales Associate Customer Service

Yodheiah Phillip *************@*****.*** 347-***-****

Yodheiah Phillip 320 yoyophillip12@E 166th St, Bronx, gmail.United com States, 347-***-**** 10456 320 E 166th St, Bronx, United States, 10456

A cheerful and driven retail professional who brings warmth to every customer interaction, combines high energy with expert product knowledge, and consistently goes above and beyond to create an exceptional shopping experience. Career Experience

Seasonal Sales Associate at American Girl LLC, Manhattan, NYC May 2024 — September 2024

• Greet customers warmly and provide exceptional service.

• Assist shoppers in selecting dolls, accessories, and other merchandise.

• Provide product knowledge, including doll history, features, and customization options.

• Help customers with purchases, returns, and exchanges while maintaining a friendly attitude.

• Meet or exceed sales goals and contribute to team performance.

• Uphold American Girl’s values and provide a positive brand experience.

• Stay knowledgeable about promotions, new product launches, and store policies.

• Work collaboratively with team members and management to enhance customer satisfaction. Seasonal Sales Associate at J.Crew, Manhattan, NYC October 2023 — January 2024

• Delivered excellent customer service and drove sales by greeting customers, suggestive selling, and giving personalized style choices and ideas with product knowledge.

• Organized racks and shelves to maintain perfect store visual appeal, engage customers, and promote specific merchandise.

• Assisted Store Manager and supervisors with daily store upkeep, including swiftly operating on cash wrap, shipment/inventory organization, and packaging online orders Front Of House Associate at Breads Bakery, Manhattan, NYC September 2021 — February 2022

• Assisted supervisors and FOH staff in providing exemplary hospitality and guest services with relationship building and consistent client engagement

• . Assured inventory quality control and followed health and safety management protocol to ensure 100% clean and safe environment.

• Followed tasks as instructed by direct managers and shift supervisors, ensuring responsibilities are met and, when possible, exceeded.

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Retail Member/Cashier at Panera Bread, Manhattan, NYC May 2021 — August 2021

• Assisted staff in providing exceptional and swift customer service to all guests whilst ensuring product fulfillment and delivery through multitasking and time management.

• Assisted barista staff in providing quality food and drink for all guests, ensuring all drink is up to standard at all times

• . Ensured quality cleanliness by cleaning all areas of establishment thoroughly to ensure guest satisfaction and safety protocols are up to standard.

Freelance Babysitter at Self Employed, Bronx, NYC January 2018 — April 2020

• Provided assisted care for multiple children, including two newborns, one toddler, and one adolescent child.

• Engaged children with age-appropriate learning, games and activities to entertain, as well as providing tutoring and homework help services

• Assisted with meal preparation, whilst adhering to dietary restrictions and promoting healthy eating habits.

• Maintained open communication with parents, providing regular updates on children's activities, accomplishments, etc.

Education

Associates Degree, August 2024 — May 2025

Borough Of Manhattan College, New York City

High School Diploma, September 2018 — June 2022

Broome Street Academy, New York City

Areas of Expertise

Ability to Work in a Team Decision Making Problem Solving Critical thinking and problem

solving Creativity Teamwork

Effective Time Management Adaptability Customer Service Computer Skills Fast Learner Microsoft Office

Good Communication Hospitality and Guess Service

Extra-Curricular Activities

Volunteer, Cardinal Hayes Highschool September 2018 — June 2020

• Volunteered as an activity coordinator for disabled and mentally challenged individuals of all ages.

• Lead assigned individuals in arts-and-crafts, as well as physical education activities. Page 2

• Engaged with all assigned individuals and built long-lasting relationships through activities. Volunteer, Academy Of Mount Saint Ursula September 2019 — June 2021

• Assisted in multiple aspects of student-parent aid on "Open House" days, including answering all parent inquiries about student admission and experiences.

• Provided fun and friendly service during Open Houses and other scholarly events to students, parents, and staff alike.

• Provided cleaning services in assistance to custodians and organizational assistance to any club leadership for preparatory purposes.

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