Des Moines Customer Service

Stephan Eugene Townsell

**** ***** ****** *** ******, Iowa 50317

Phone: 515-***-****

Email: **********@*****.***

Profile

A versatile and results-driven professional with experience across manufacturing, restaurant management, retail, and warehouse operations. Recognized for a strong work ethic, quick learning, and adaptability in fast-paced environments. Demonstrated success in operating complex machinery, leading teams, managing businesses, and maintaining high standards of quality and customer service. Effective communicator with a consistent record of solving problems and improving processes. Committed to continuous learning and contributing positively to team and organizational success.

Experience

Machinist Operator

AE Dairy – Des Moines, IA

August 2021 – Present

· Operate, changeover, and clean all paper fillers, gallon plastic fillers, gallon plastic, and 12-oz filler.

· Run and clean all fillers, lines, and tanks in the cultured products area.

· Cook, cut, manufacture, cream, and package cottage cheese and cultured products.

· Perform housekeeping and sanitation tasks in compliance with GMP and SQF guidelines.

· Learn all positions in the case room, including case washer operation and housekeeping procedures.

· Learn all roles in the cooler for input and loadout operations.

· Start up and operate plastic blow molds (gallon and gallon), bagging, and debagging equipment.

· Operate forklift for material handling and loadout.

· Quick learner – trained and proficient on 20+ new machines across multiple departments.

Saki 21 Restaurant – Owner/Manager

2012 – 2014

· Balanced service with cost to ensure profitability.

· Promoted guest satisfaction and encouraged repeat business.

· Coached and scheduled servers to maximize performance.

· Managed inventory purchasing within budget guidelines.

Head to Toe Clothing Store – Owner/Manager

2005 – 2009

· Built and maintained a customer-focused culture.

· Conducted customer needs assessments to identify preferences.

· Drove store profitability and organized in-store promotional events.

Action Warehouse – Warehouse/Laborer

2005 – 2009

· Received, moved, checked, and stored incoming goods.

· Ensured goods were of accurate quantity and acceptable quality.

· Moved and organized stock efficiently.

Education

Des Moines North High School

Graduated with Diploma

Southwestern Community College – Creston, Iowa

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