Customer Service Beverage Manager

Tanna Kay Francis

COLORADO SPRINGS, CO ***** 719-***-**** *********@*****.***

PROFESSIONAL SUMMARY

I’m a committed and hardworking cashier, server, bartender, food/beverage manager and small business owner with over 20 years of experience serving guests in a variety of settings, processing transactions, training employees, maintaining inventory and much more. I am a creative problem-solver who is versed in customer service, resolving issues and ensuring customer satisfaction. I am excited to become part of a great team to ensure the success of all!

SKILLS

Customer assistance

Point of Sale (POS) Systems

Cashier drawer management

Refunds and exchanges

ID verification

Food and beverage management

Inventory and merchandising

Training new employees and volunteers

Serving in varied environments

Bartending and bar management

Loss management

WORK HISTORY

2021 - Present

Cashier ROSS Stores Colorado Springs, CO

Process POS transactions, including checks, cash and debit/credit card purchases

Assist customers to complete purchases, locate items and stay informed about sales and promotions to promote loyalty and customer satisfaction

Processed returns and refunds

Restock, arrange and organize merchandise near cashier lanes

Assist customers in fitting room by counting garments and ensuring quantity to prevent product loss

Maintain sales floor organization and cleanliness

2021

Temporary Merchandise Reset Team Dollar Tree Stores Colorado Springs, CO

Relocated merchandise per company requirements

Cleaned and stocked all shelves and categories

Reset new section with all new merchandise per company requirements

2019-Current

Owner & Creator Tanna’s Kreations Colorado Springs, CO

Create and sell special, handcrafted gifts

Ensure great customer relations with communication, reliability and kindness

Maintain business website, Facebook Page and Square account for accepting debit/credit cards

Track income and expenses for tax purposes

2019

Cashier Natural Grocers Woodland Park, CO

Helped customers complete purchases, locate items and stay informed about sales and promotions to promote loyalty and customer satisfaction

Processed POS transactions, including checks, cash and debit/credit card purchases

Processed returns and refunds

Restocked, arranged and organized merchandise near cashier lanes

Assisted in cashier training

2015

Bartender & Closing Manager McGinty’s Wood Oven Pub Divide, CO

Served bar top and all bar tables

Efficiently completed all server drink orders

Closed out all server reports at end of shift

Safe deposits

Stocking and closing duties

Ensured employee safety and closing procedures were completed

2013-2018

Concessions Manager Little Chapel Food Pantry Divide, CO

Coordinated concession operations and team, including food preparation and dry storage areas

Purchased food items, supplies and equipment in alignment with a non-profit budget

Menu planning and food cost control

Implemented and maintained Square POS system and ensured all necessary training

Processed all POS transactions, including cash, checks, debit/credit and refunds

Deposits and cash management

Ensured conformance to safe food handling practices in accordance with state and local health department regulations

2010-2011

Bartender, Server, Hostess Ruby Tuesday Cripple Creek, CO

Mixed all drinks and signature cocktails per company requirements

Efficiently completed all sever drink orders

Welcomed and seated guests

Served guests and suggested featured menu items and drinks

Served many large parties of 10 or more guests

EDUCATION

High School Equivalency Diploma Colorado Springs, CO

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