Call Center Customer Service

NATASHA COTTON

CUSTOMER SERVICE REPRESENTATIVE

* *********, ***** ********

GA **************@*****.***

PROFILE INFO

Enthusiastic and customer-obsessed professional with a knack for turning frustrated callers into loyal fans. Known for

staying cool under pressure, solving problems with a smile, and finding creative ways to say, “Let me help you with that!”

Whether it’s saving the day as a Retention Specialist or navigating complex systems like a tech-savvy pro, bring positive

energy, patience, and just the right amount of humor to every interaction. Ready to make a great impression—one

conversation at a time.

EDUCATION

2015-2019

BENEDICT COLLEGE

© Child and Family

Development

SKILLS

e Project Management

e Public Relations

¢ Teamwork

e Time Management

e Leadership

e Effective Communication

© Critical Thinking

© Coaching

LANGUAGES

e English (Fluent)

WORK EXPERIENCE

Charter Communications

Retention Specialsit

Engage with customers who are considering cancellation or

downgrading of services, aiming to retain their business through effective

communication and tailored solutions.

Results-driven Specialist with a strong track record of improving customer

loyalty and reducing churn through personalized engagement and

proactive problem resolution.

Skilled in analyzing customer behavior, identifying at-risk accounts, and

implementing strategic retention initiatives.

OnStar

Member Loyalty Agent

* Respond to Customer Inquiries: Handle inbound calls from OnStar

subscribers, addressing questions about services, features, account

information, and billing.

Promote Services and Subscriptions: Educate customers on available

OnStar plans, features (e.g., remote diagnostics, vehicle tracking), and

upsell or renew subscriptions when appropriate.

Collaborate with Departments: Work closely with technical support,

billing, and emergency response teams to ensure customer needs are

met promptly.

REFERENCE

Latasha Hutchinson Delores Dupree

Cencora GMSBC Member

Phone: 704-***-**** Phone: 704-***-****

2021-2024

2020-2022

Email: ********@*****.*** Email: — *************@*****.***

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