Customer Assistance Service

LENA BATTEAS

*********@*****.*** 918-***-**** Welling, OK 74471

Summary

Proven leader and efficient problem-solver, adept at managing teams and optimizing operations, as demonstrated at USPS. Skilled in cash register operation and delivering exceptional customer assistance, I excel in fast-paced environments, ensuring accuracy and high service standards. My proactive approach has significantly enhanced productivity and customer satisfaction. Skills

• Returns processing

• Drawer balancing

• Product restocking

• Identification checks

• Cash register operation

• Customer assistance

Experience

Clear Creek Trading Post Hulbert, OK

Cashier

10/2024 - 01/2025

• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

• Welcomed customers, offering assistance to help find store items.

• Delivered high level of customer service to patrons using active listening and engagement skills.

USPS Hazlet, TX

Package Handler Supervisor

10/2020 - 08/2024

• Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

• Analyzed data to identify areas for improvement in efficiency and productivity.

• Inspected incoming shipments to identify damaged goods or missing items, then reported findings to management team.

• Resolved customer complaints in a timely manner while maintaining a high level of professionalism.

SUBWAY®Restaurants Boyd, TX

Shift Leader

08/2023 - 07/2024

• Assisted in training new employees on shift operations.

• Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.

• Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

State Of Texas Dayton, TX

Intake Specialist

01/2017 - 12/2020

• Maintained accurate records of all client interactions according to agency policies and procedures.

• Answered and logged incoming inquiries via phone, fax and email.

• Coordinated schedules and appointments, sending out reminders regarding appointment dates.

Education and Training

Gary Job Corps Texas - GED

Kaplan University Texas - Medical Assistant Certification

Contact this candidate