Network Engineer Ii

Tom Gibbons

Network Engineer II Austin, TX ***** **********@*****.*** 512-***-****

Professional Summary

Experienced and results-driven Network Engineer with over 8 years of progressive experience in designing, monitoring, and supporting complex network systems. Proficient in routing protocols (BGP, OSPF), LAN/WAN management, VPNs, and Cisco-based infrastructure. Adept at diagnosing performance issues, maintaining secure network operations, and collaborating with cross-functional IT teams. Passionate about staying current with emerging network technologies and optimizing infrastructure for high availability and security.

Technical Skills

●Networking & Protocols: TCP/IP, BGP, OSPF, DHCP, DNS, NAT, VPN, LAN/WAN

●Tools & Platforms: Cisco IOS, SolarWinds, Wireshark, PCAnywhere, Windows Server

●Security: Firewalls, VPNs, ACLs, Network Monitoring

●Soft Skills: Troubleshooting, Incident Response, Documentation, Communication

Professional Experience

Network Engineer II

Charter Communications, Austin, TX July 2017 – April 2025

●Monitored and maintained enterprise-level network infrastructure across multiple sites, ensuring 99.9% uptime.

●Diagnosed and resolved Layer 2/3 issues involving routers, switches, and firewalls using tools such as Wireshark and SolarWinds.

●Implemented firmware and security updates, reducing vulnerabilities by 35%.

●Created and maintained detailed network topology diagrams and incident reports using Visio and ServiceNow.

●Collaborated with NOC and vendor teams to manage escalated outages and system alerts.

●Supported routing protocols including BGP and OSPF across WAN environments.

Cisco Service Desk Associate

eLoyalty, Austin, TX June 2015 – July 2017

●Handled incoming technical support calls for Cisco phone systems at Social Security Administration call centers nationwide.

●Documented service requests and escalated to appropriate internal teams for resolution.

Tier 1 Specialist – Customer Service

AT&T, Austin, TX December 2009 – May 2015

●Provided phone and email support for AT&T Wi-Fi customers and venues.

●Assisted users with wireless connectivity, network configuration, and third-party software like VPN and firewall settings.

Education

●Associate's in Business Management – Austin Community College

●Diploma in General Banking – American Institute of Bankers

Certifications

ITIL Foundation

Broadband Transport Specialist (BTS)

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