Real Estate Customer Service

Nancy Afifi

***************@*****.*** 240-***-****

SUMMARY

Highly motivated residential architectural designer and full time kitchen design specialist seeking challenging designer roles.

Applications: Computer aided design,communication,customer service representative and consultant, Microsoft Office, Microsoft Excel, Microsoft PowerPoint

Soft Skills: Customer service, Professional presentation, Team leadership, Office management, Negotiations, Sales techniques

Languages: English, Arabic, French (intermediate)

EDUCATION

University of Cairo

Bachelor of Science, Architecture Cairo, Egypt

GPA: 3.5

University of Maryland, College Park

Masters Course: Real Estate Development

Montgomery College, Rockville MD

Courses: AutoCAD Design, Project Management Professional (PMP) Cert Prep CERTIFICATIONS

Masters Certificate, Master Class Management July 2015 Communication Management

Real Estate License in Maryland 2005-Present

Professional Realty Rockville, MD

WORK EXPERIENCE

Lowes October 2021 – 2024

Kitchen Designer Gaithersburg, MD

● Used 20/20 software to enhance client luxury experience and bring their vision to reality

● Provided interior design consultancy.

Real Estate Consultant December 2005– Present

Licensed in Maryland

● Specialized in writing contracts for selling and buying real estate

● Provided quality customer service

Architectural Design and management July 1985-2000 Licensed Architect in Dubai UAE and Cairo, Egypt

● Designed and supervised commercial and residential luxury homes

● Managed Architectural Firm and project managed projects from beginning to completion

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