Customer service representative

Melissa Robbins

Narrows, Virginia ***** 540-***-**** or 540-***-**** *******@*******.***

Summary

Experienced customer service professional with a background in hospitality, logistics, and retail. Skilled in team leadership, cash handling, and product marketing. Adaptable and proactive with a strong work ethic, ready to support organizational goals and contribute to team success

Skills

Customer Service

Computer Savvy

Team Leadership

Team Player

Cash Handling

Warehouse operations

Product Marketing

Call center experience

CRM software

Sales closing

Quality assurance

Complaint resolution

Hospitality and accommodation

Logistics

Inventory Management

Reservation Systems

Microsoft Office Suite

Communication Skills

Problem Solving

Experience

CSR, 08/2024 - 03/2025

Camrett Logistics – Dublin, VA

Verified and organized warehouse inventory, ensuring accuracy and efficiency in logistics operations.

night auditor, 01/2024 - 05/2024

Holiday Inn Express & Suites Blacksburg – Blacksburg, VA

Managed front desk operations, delivering exceptional guest experiences and handling reservations with precision.

Responsible for the setup of the breakfast bar for the breakfast attendant.

front desk agent, 02/2023 - 12/2023

Tru by Hilton Radford – Christiansburg, VA

Managed front desk operations, delivering exceptional guest experiences and handling reservations with precision.

Managed the gift shop sales, restocking, and maintaining the cash balance and other duties as assigned by management.

Marketing Representative, 11/2020 - 01/2021

Neptune Retail Solutions – Blacksburg, VA

Oversaw marketing material installations, ensuring compliance with company standards and timely execution.

Maintained inventory of fixtures by replacing or reordering as needed

Front Desk/Night Auditor, 07/2019 - 11/2020

Days Inn Christiansburg – Christiansburg, VA

Managed front desk operations, delivering exceptional guest experiences and handling reservations with precision.

Setup and opened the breakfast bar for guests.

Front Desk Manager, 07/2017 - 12/2018

Quality Inn & Suites – Christiansburg, VA

Managed front desk operations, delivering exceptional guest experiences and handling reservations with precision.

Led front desk team, providing training and support to enhance customer service and operational efficiency.

Responsible for group reservations and event planning.

Resort Customer Service Rep., 01/2023

Vacation Village Resorts – Yorktown, VA

Responsible for cold calling leads as potential timeshare clients.

Daily and weekly quotas to be met with professionalism and energy.

Education and Training

Giles High School - Pearisburg, VA (1997 Graduate)

Advanced Studies Diploma concentrating in Business courses with 4.0 GPA

Member of the FBLA and member the Math & all-around MACC (Mountain Academic Competition Committee) teams

ECPI University - Virginia Beach (2012 Graduate)

Bachelor of Science in Business Administration with a focus on IT Management, combining strategic business knowledge with technical expertise to support organizational objectives.

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